Zulily

I've just finished reading the many negative customer reviews for Zulily. While I can understand some of the complaints, I would discount others. Although it is prominently displayed, many protest the "No return policy." I believe that this is a trade off for lower prices: if we want the one, we must accept the other. Additionally, having bought many women's clothing items from Zulily, I can't accept the judgment of poor quality. Granted the clothes from Zulily are not as finely finished as those from Talbots or Ann Taylor, but then I paid $20 instead of $100. There is the adage "You get what you pay for." I feel that at Zulily you get more than you pay for.

The one complaint that I can fully accept is the extreme slowness of delivery. This summer. I bought several dresses in early June for a late July wedding, but by the time that the dresses arrived the couple had returned from their honeymoon. I will never again buy a time sensitive item from Zulily.

Finally, I recently had the most pleasant customer service experiences ever. I had two issues with dresses. One - a missing item - was immediately corrected and the second - a question of sizing - is in the process of being corrected with no cost to me. The customer service representative was very friendly and helpful. We joked and laughed together and I left the conversation feeling very happy about Zulily. By the way, this is not my only positive experience with customer service. In fact, it is totally representative of my dealings with Zulily.

Bottom Line: Yes, I would recommend this to a friend

I bought two lovely blouses size M. What I finally received, longer than two months later, was blouses probably sized for tiny Asian ladies or children. Their sizes appear to run very small, the quality is very poor. No size tags anywhere inside the items. I got stuck with two blouses I cannot wear and unable to return. I will never buy another item from them again! I will not recommend Zulily. Very sad. Good quality, promptness in delivery, and an effort to satisfy customers are key ingredients for success in an honest business. I am very, very disappointed.

Bottom Line: No, I would not recommend this to a friend

I ordered a purse . When it came I tried putting all my stuff from another bag in it. In a hurry to get to work, I grabbed the wallet and a couple of other things out and left for work. I decided it was the wrong purse and decided to return it. I left 140.00 in cash and a check book in the bag when I mailed it back. I called Zulily and told them what had happened. Not only did I get my stuff back and cash, I was given a 10.00 credit.

Bottom Line: Yes, I would recommend this to a friend

I have ordered many, many items from Zulily, with the understanding that they are, for the most part, nonreturnable. Not all the items have been as I would have liked, but I take the occasional loss because the prices are so good that I still end up ahead in the end.

A few months ago I had shoulder surgery, and while under the influence of some strong pain medication I placed an order, and was mortified a few weeks later when a box of beads arrived, at a cost of almost $800. I called customer service and explained the situation, and they were very understanding and refunded me every cent, even though 'non refundable' was clearly stated in the order. I was hugely relieved and continue a very satisfactory relationship with Zulily. They could have kept my $800, but they didn't and for that, and for many other great products, they deserve 5 stars in my opinion.

Bottom Line: Yes, I would recommend this to a friend

I wish I could post pictures. I had purchased a previous item and found it to be of very poor quality material but it was basically as described and was acceptable.

The second item I purchased was a Batik Sleeveless dress. The armhole and front neck center point are badly frayed and a front seam has a frayed run 3 inches long by 1 inch wide. Beside being too small, which would've been ok as I could've given the dress to another, but in it's out of the wrapper condition, I couldn't use it for anything but cleaning the floors. I've sent Zulily an email of my complaints and I'm still waiting their response. Absolute trash.

Bottom Line: No, I would not recommend this to a friend

I have order a lot on this site but I am getting tired with the slow shipping. I order things from other sites and get the same shipping but get my items much faster. I got a message my package was en-route last Wednesday and as of today I have not received it.

I hate the no return policy. I made a mistake and ordered two of the same dresses and wanted to return it but no. I saw a week later the same dresses being sold. I don't like this.

Bottom Line: Yes, I would recommend this to a friend

I've ordered from Zulily several times. The quality of the products varies widely, especially the sizing. Having read reviews of the company and knowing that many customers have complained of small sizing, I ordered larger than what I usually buy. I ordered a pair of shoes that were a half size larger and they ended up being tiny. At least a full size smaller than my actual size. I also ordered bras in 36D. The bras I received were so small, it was comical. Obviously Zulily is selling clothing intended for the Asian market. I would definitely not recommend shopping here unless you want to end up with a bunch of too-small crap you can't return.

Bottom Line: No, I would not recommend this to a friend

I have ordered probably fifty items from Zulily in about six months. I've ordered shoes, tops, dresses, bedding, household and baby products. I am a hard to fit person, and like cute clothes. I have been very satisfied with the company. I've never had a billing problem. Shipping time is a little long but has never been unreasonable. If you read the description on the item you will see where it clearly states if an item cannot be returned. I have learned a few things, though, that might help others.

1. I am finding you must carefully read the sizing chart. Most of the "plus size" fashions I order need to be at least one size bigger than my usual size. Go by your measurements, not the size.

2. Do not expect to receive your items quickly. It is generally 2-4 weeks.

3. They run out of various sizes quickly, so if you want something, order it right away.

4. I find a large and varied selection of new items every day. So I have to hold myself back from ordering things until I'm sure I want it.

5. Some items do disappoint. They just don't look as good "on" as they do pictured. So think carefully about your body type and read the materials description carefully before buying. A lot of items have weird features like transparent lace backs that you may not notice unless you read carefully and look at all the pictures.

6. Realize the items are inexpensive for a reason. Don't expect superior construction for 14.99. Sometimes the price is low because they only have weird sizes, sometimes the price is low because the product is cheap, sometimes the fashion is not as fresh, sometimes they have an item because it was a slow seller elsewhere, sometimes the product is just plain a great deal. If you are cautious, read descriptions fully, and check the website every day, you can score some great finds. There will be some misses, but at these prices, oh well. And customer service is good to work with.

Bottom Line: Yes, I would recommend this to a friend

I ordered two items and after finishing the order, it shows "free shipping" for next order and I purchased one more item. However, they charged shipping and even after talking with customer service, they keep saying it can't be undone because my package is already shipped. I made second order right after first order so it was only a 1-2 minute difference. I also paid for Christmas delivery guaranteed shipping but item will be delivered by Jan. 2015. What?

1. Long shipping period (more than 1 month)
2. Huge shipping Fee No combined shipping even though they are saying ship will be combined for free but they treat it individually and don't care afterward - meaning that after they charge you, they will not refund or credit you back.

No guarantee for shipping they charged more money for Christmas delivery but it will actually come by January.

Bottom Line: No, I would not recommend this to a friend

Items ordered took over a month to be delivered. NOTHING fit. Clothes appear to be made for children, not regular adults.

Quality very poor, prices kind of fair for such substandard merchandise. A waste of my money. EXTREMELY DISAPPOINTED. Will never buy anything from them again.

Bottom Line: No, I would not recommend this to a friend

I have been shopping on Zulily for the past two years and love it! The people leaving the bad reviews are incorrectly ordering and not reading the fine print or following instructions. Zulily buys in bulk. After a event ends they process all the orders to the vendors. The vendors ship to Zulily and Zulily ships to us. On everything you buy it tells you in fine print that it takes 2-3 weeks to ship. Once it is shipped to you it can take another week. 4 weeks total. Sometimes you get lucky and they receive the order sooner therefore you will receive it sooner. When ordering clothing they give you the size chart for that vendor and instruct you on how to measure.

Not all clothing company's have the same vendor. I also read on a review that they had received a knock off bottle of perfume. NOT TRUE! That would be illegal on there part and would never happen.

When ordering from Zulily you need to make sure you read the whole description of what you are ordering. What material it is made of. If it's cotton leave room for some shrinking. All my shoes and clothing are from Zulily. I have never had a issue with the shoes. Sometimes the clothing. When I do it is because I ordered wrong or it was the manufactures mistake. Zulily does not except returns but they will for sure work with you. The customer service is outstanding. They have the best prices on clothing and one of a kind items you will love. I have bought so much. I have 60 dresses and more than half are from Zulily.

Try Zulily and you will see how fun and enjoyable shopping can be from home. All my friends and family are hooked!

Bottom Line: Yes, I would recommend this to a friend