Zulily

When I looked at the Naturalizer Cassini boots sold at other venders they were all leather uppers. How can there be different materials for the same model of boot "Naturalizer Cassini Boots" sold by Zulily?

Does Zulily offer lower prices because they offer a lower quality product under the same brand name? Also, it is indicated that it "ships in 1-2 days", however, I ordered on December 5th and didn't receive them until December 19th. When I returned them they would only credit my account, no cash back, and it was only for the product, not the shipping charge.

I am not happy with the product or their shipping. I'm not saying they did anything illegal, but I feel they have misleading practices. Buyer beware.

Bottom Line: No, I would not recommend this to a friend

Several weeks ago, I spent over $600.00 placing several orders for a ton of clothes as Christmas gifts for my grandchildren.

I have used Zulily before and all went well.

Not this time however. All the orders were quickly invoiced so they have all my money. Nothing has happened since. Not one item from several vendors has been processed. I have called many times.

I have emailed and texted over and over pleading for help. The items all said guaranteed Christmas Delivery. Now, all they say is “Well, if the items don't arrive, we will send you an email by the 23rd of December.

I gave all my money to Zulily. I can't shop for them again. It will take forever to get refunds.

It is obvious that all my orders went dead instead of being processed from the outset. Thus, it will probably be a terrible Christmas for two sad little girls. I am in shock that no one in customer service will take the initiative to help me by processing these orders.

If a miracle occurs, I will be thrilled to return to this site with an update.

Bottom Line: No, I would not recommend this to a friend

I cannot believe this reviews, people before you purchase something make sure you read. I'm a Zulily shopper for about 3 years now, never had a bad experience. Everything I order is what I expected. Zulily tells you that your merchandise will arrive in 2 or 3 weeks, some I received in less than a week. Just be patient. They offer a variety of items for home, clothing at a very reasonable price. I'm crazy about perfumes, they offer Dolce Gabbana, Chanel, Lancome, Creed just to mention some. I paid 40% less than department stores, they also have low cost shipping as well some monthly payments for qualified items.

Bottom Line: Yes, I would recommend this to a friend

Made a purchase 36 days ago and still have not received my order. Service rep was not helpful but did send me a nice e-mail reminding me that it takes 21-28 days to receive your order. Am I missing something here?

Bottom Line: No, I would not recommend this to a friend

I ordered a cute, top that was gathered in the front. What I received was a plain t-shirt. I complained and asked for a refund, so they shipped me another plain t-shirt, without my consent. I complained again and asked for a refund and they gave me a credit of $10. Sorry, no refunds.

Bottom Line: No, I would not recommend this to a friend

I bought a pair of cute printed rubber boots and they are too large. The size is not the standard size 6. I called twice and asked for return information. I was told I would receive an email with a return mailing label and instructions and then I would receive a refund.

The reps were very nice. They said they were having system problems and it could take 24-48 hours to receive. Generally, you get something like this the minute you ask for it while the rep is on the phone.

It is now 5 days later and no refund mailing label and instructions. Basically, they lied and I am stuck with boots I cannot wear. Never again will I buy from them.

Bottom Line: No, I would not recommend this to a friend

Very unhappy customer. Orders take forever to be shipped. They give you the run around when requesting a refund. They want you to go back and forth with PayPal to get your money back. Canceled an order September 14, and it's September 24th and I still haven't gotten my money back. I'm done with this place.

Bottom Line: No, I would not recommend this to a friend

I have been a Zulily customer since 2013. I have no complaints! The one time I had to contact customer service for a small stain being on a backpack I ordered they issued a full refund, a $10 credit and told me to keep the backpack.

I was so shocked! Most orders arrive in 2-3 weeks unless it's personalized, those always receive those in less than a week.

I love Zulily!

Bottom Line: Yes, I would recommend this to a friend

Despite their long delivery waiting periods in this era of Amazon Prime and the likes of free 2-day shipping, I was still a customer because Zulily was able to get some good deals. Fast forward to 2 days ago, when I placed an order of over $100 with them and realized that I had erroneously included 2 of the same item, I quickly went to the screen of my open orders and canceled that one duplicate item and Zulily sent a cancellation confirmation within minutes. Phew! Problem solved.

But no, today I get an email that they canceled the entire order. When I called customer service, the rep could not tell me why but was able to tell me that the entire contents of my order had been sold out. I am so done with these fly-by-night online merchants with crappy customer service.

From now on, it's Amazon or the actual company websites. I doubt they will stay in business for long after reading these other reviews. It's time for a renewal in better customer service with these companies.

Bottom Line: No, I would not recommend this to a friend

Don't waste your precious time or money with these people. The products, especially the women's wear don't look anything like what is pictured on the site. It takes in some cases more than two months to receive your order. Most of the time it dribbles in one piece at a time. What they do is take orders from the public THEN they place an order with China.

Also, they make returns difficult. You have to contact them and ask permission. In one order I ordered four tunics, all in the same size, but when they arrived they all were different sizes. Stay with reliable online clothing retailers, and stay away from these people.

Bottom Line: No, I would not recommend this to a friend

Ordered a pink and red dress, $60.00 total including postage. Dress was ORANGE, cheap and nasty quality. I had to pay $14.44 for postage to return the dress. The cost of the experiment was about $25.00. Could have bought 2 far better dresses from the thrift store and not wasted my time. Wanted something nice for a special occasion. Saleswoman argued it was the right colour called pink. Shows pink on the website but looks orange.

Bottom Line: No, I would not recommend this to a friend