Zulily

I placed an order for the first time and was feeling good (at first) about the money I "saved."

Making a REALLY long story short, one of my items was "lost in shipment," with no explanation. Two other items didn't even resemble what I had ordered. And when I emailed them to find out why my shipment wasn't moving, they responded with some generic email as to "how their shipping works." Thank you for the mild effort, but I'm not illiterate, and I can read your policies. I'm pretty much counting on my other items being "lost," or just flat out disappointing.

I would not recommend Zulily to ANYONE. A complete waste of time.

Bottom Line: No, I would not recommend this to a friend

I happily used Zulily for 2-3 years with only occasional complaints about their long delivery times or a substandard product, but I will never use or recommend this site again.

In January of 2016, I purchased two vouchers on Zulily for canvas photo prints from a company called MyPix2. I placed my orders and submitted my vouchers with MyPix2. Months elapsed; no canvas prints arrived. Each time I queried MyPix2, they said they were backlogged but that my prints were in production and would be delivered in 4-6 weeks. Finally, in October of 2016, MyPix2 stopped answering my queries altogether. I later received a letter informing me that this vendor was in Chapter 11 bankruptcy, and I was out of luck.

No problem, right? I contact Zulily. The Zulily customer representative tells me that because the expiration date on the vouchers was June of 2016, Zulily could do nothing to help me. They only could have helped me prior to that expiration. I explained that MyPix2 was still stringing me along at that point (and for months after), in bad faith.

Clearly, I explained, this was an unscrupulous company. Didn't Zulily vet its vendors? Oh yes, I got a long explanation of their vendor relations process. Well then, they should have known that MyPix2 wasn't on the up and up; doesn't Zulily stand behind the products offered on its site?

The answer, friends, is no.

If you get bilked by one of the merchants offering products on Zulily, tough luck. Save yourself time and worry. Take your business elsewhere. I won't be giving Zulily another dime.

Bottom Line: No, I would not recommend this to a friend

I was very surprised at these reviews. I have shopped with this company for some time and have never received a bad product, and the payment methods can be helpful. I duplicated an order by mistake, and their customer service refunded the second order promptly and provided me with a shipping label to return.

I do pay close attention to ship dates (perhaps I'm wrong, but the date does not reflect when you will receive the product but when the product will be shipped). Also, I add more time for "snail mail" because there is a significant amount of time between when you placed an order, and when you received it, so I tend to stay away from those.

Bottom Line: Yes, I would recommend this to a friend

I have ordered a lot from this company, and my first few orders were exactly as described (and I was so tickled that I had stumbled on this site), BUT the last four or five times I have ordered from them I have not been impressed AT ALL.

The items that are coming now seem to be very poor quality. Shirts with appliqué started coming off literally after one washing. I ordered some earrings and one of them broke AS SOON as I unpacked it, and a necklace I ordered looked VERY CHEAP.

This will be more than likely my last order with time. This truly saddens me because I loved this site and recommended it to EVERYONE. Well, I'm pretty sure I'll start saying buyer beware. It is so sad because it was such a good company to order from, and I'm not sure what happened.

Bottom Line: No, I would not recommend this to a friend

I have been a customer of Zulily for a long time. I have bought quite a few outfits for my grandchildren. They are good quality and very unique. The only problem is that the shipping may take longer than other websites. I just order earlier.

Bottom Line: Yes, I would recommend this to a friend

Honest to Pete, I have officially learned my lesson. Never, ever again will I place an order with an online company that seems too good to be true. I had been sucked into what I consider scam sites before (ones like Rosegal & Modlily) where they had really cute clothes at great prices. Weeks and weeks went by before anything arrived, and the clothes were never what I expected, either several sizes too small or of poor quality. It was too late when I realized that the pieces were not coming from a domestic company but were coming from overseas, usually from China.

I fear I've gotten sucked into the same thing again with Zulily. I thought I had covered my bases by Google searching Zulily and seeing that it was based here in the States, in Seattle, Washington. I SHOULD have also checked online reviews. Instead, I trusted that this was a reputable site that would ship my purchases quickly and that they would be quality pieces that fit me according to the size I ordered.

Well, it yet remains to be seen what the quality of my purchases are because as of today, January 9th, I have yet to receive any of the 12 pieces that I ordered on December 28th. In fact, only ONE of those pieces is showing as having "shipped," although technically, according to tracking, it's been in a processing facility in Hong Kong for almost a week now. It hasn't even arrived in the States yet! And, now that I Google the brands and companies that each of my pieces originated from, they ALL appear to be from China.

I understand now that Zulily is only a hub center that does not actually store inventory. I feel like an incredible fool to have fallen for this kind of ridiculousness yet again. Maybe my clothes will arrive when they are still in season, and maybe they won't. Maybe they will fit, and maybe they won't. Who knows?

I don't often spend money on clothes. In fact, I need to watch my spending very carefully. I am really afraid that I have totally just thrown my money away. What do I do if those clothes arrive and they don't fit? Do I return them and wait another gazillion weeks for the appropriate size?

Trust me. I will absolutely warn people against using Zulily. I have learned my lesson. From now on, I will use sites I know I can trust and can expect my orders to arrive expediently, sites like Amazon. And, at the VERY least, their site should list the expected shipping times when people place an order. If I had seen that it would be weeks, I never would have placed my order in the first place.

Bottom Line: No, I would not recommend this to a friend

I ordered 15 items from them in November of 2016 for my wife, for Christmas. All the items showed guaranteed Christmas delivery, and all but one arrived by the week before Christmas. The last one arrived January 3rd.

When I called Customer Service about the Christmas delivery guarantee, I got through in two rings to a young man who was very helpful and courteous. He offered to refund the money, and I asked him instead to just give me a credit for future orders.

I could not be happier with the shopping experience at this online retailer. They are all made in Hong Kong and shipped from there, which is why I ordered early. I have seen some negative reviews about this place, but my experience was terrific.

Bottom Line: Yes, I would recommend this to a friend

I ordered on 12/09/16 and it was delivered on 1/04/17. I had only received one email after placing the order, and I had to go their website for more information, which wasn't much, just an estimated shipping date was on there. Even when it was shipped, I received no email. There was a page with the items that stated there are no returns, so make sure about the item.

I don't understand the big deal with this company. To save a couple of bucks with bad service and no returns, in this day and age? I will never shop with them again. There are many other decent places to shop.

Bottom Line: No, I would not recommend this to a friend

I ordered two pairs of ladies Sketchers well over six weeks ago. The first pair arrived yesterday, and they were USED sneakers! Nowhere close to what I ordered and not in the correct box. That is approximately $95 down the tubes.

Only chose one star because I had to. SCAM!

Bottom Line: No, I would not recommend this to a friend

I ordered Christmas presents for three of my young grandchildren on November 29, 2016. On December 7th, I received an email stating that the items were shipped and provided with a tracking number with a December 14th arrival estimate.

I randomly checked the tracking, which provided vague information on the location/status of the products. On December 22nd, I received an email stating that the items would most likely arrive after Christmas, with no estimated date given. So now I must go out and purchase additional gifts for my grandchildren.

If you order from Zulily, you may get good pricing but don't count on receiving your items anytime soon.

Bottom Line: No, I would not recommend this to a friend

I did a lot of Christmas shopping on this website this year.

I bought the same item for nine of my friends and family. I placed this order on November 27th with a guaranteed Christmas delivery.

I just received an email stating that many of the items I ordered for guaranteed Christmas delivery will now be delivered after Christmas and how "unfortunate" this is. There was absolutely no mention of any compensation for the wait or the fact that I will have nothing for my nieces and nephews to open for Christmas.

Of course, they did mention I could return the items once I receive them for a refund, I'm sure that will lessen the blow for my family. Now I will have to pay God knows how much for shipping to five different addresses so that they will get the present after Christmas, once I receive the item, whenever that may be.

I am extremely disappointed with my whole Zulily experience. I would have never purchased these items if they did not have the clearly stated guaranteed Christmas delivery banner. I would have at least expected some form of compensation for this other than an offer to return the item.

Who the heck is in charge of this company? I will definitely not purchase from this website again. Buyer beware, a guarantee on a shipping date from Zulily is absolutely worthless.

Bottom Line: No, I would not recommend this to a friend