The first (and last) time I used Wish, I ordered a few different items from two different sellers. From the first seller, one of the items was missing from the package, and the items I did actually receive were counterfeit.
After attempting to contact customer service several times regarding the issues, I finally received a reply that made little sense (I’m assuming the person that wrote it did not speak English very well) and did not even acknowledge the part about the missing item. I ended up getting a refund for only one out of the six items that were delivered (there were supposed to be seven) for the “inconvenience” of them being counterfeit, and it was on the cheapest item and did not include a refund for the shipping. The missing item was never acknowledged or refunded, and after several more attempts to contact customer service regarding the item with no reply, I finally gave up and cut my losses.
On an additional note, I find it absurd that there was an individual shipping cost on each of the items that cost as much as the item itself, when all of the items came in one shipment. I must have paid at least five times the actual cost to ship my very lightweight items in one shipment.
As for the second seller that I ordered two items from, I waited and waited to receive until I all but forgot about the order. Several months after the order was placed, it came to my mind that I had never received them. I went to my order history, where it clearly showed on the tracking that they were never delivered. I then went to the request refund link and chose the reason “item not received,” however when I attempted to submit the request, I received an auto-reply that I was unable to receive a refund on “items that were delivered more than 30 days ago.” Obviously, this made no sense as their own system showed that the item was never delivered! So I was forced to go through the “message customer service” option again, explaining to them what they should already be aware of, that I never received the items after waiting several months, and, of course, just want a refund that is rightly due back to me.
God knows when, or if, I will ever hear back from customer service or receive my refund. The only thing I am sure of is that I will never purchase another item from Wish again.
Bottom Line: No, I would not recommend this to a friend