Wish.com

I tried to return an item, but all they did was give me the runaround. Save your money and your time, don’t get scammed. They need to be investigated for fraud and stealing people's money. People don’t have money that they can throw away. They call themselves business people; they should conduct themselves like one.

Bottom Line: No, I would not recommend this to a friend

My first order on Wish they put through the amount twice. At first, I was really satisfied with the speed of the reply from the customer service saying they will refund me. Three months passed and I still didn’t receive my refund. Then the other day I accidentally order something and canceled it immediately, BUT OF COURSE, it went off my bank account. I've tried to explain several times to Wish customer service my problem, but every time I had to speak to someone new and explained again and just got the same message that said “we will refund you or the amount never went off.”

But I had sent them the PROOF of the amount that went off!

I'M absolutely DISGUSTED with the service! It might be unique and cheap products but stealing from others is ABSOLUTELY UNACCEPTABLE!

Oh, and by the way, if your product got lost in the post, they will also say, “we will refund you.” That's also absolute NONSENSE.

To all my friends and family, work colleagues and clients, I will never in my life again encourage them to buy on Wish. If I wanted to lose $30 for the fun of it, I would have bought myself chocolates or went gambling.

Thank you Wish for you absolute HORRIBLE EXPERIENCE.

Bottom Line: No, I would not recommend this to a friend

I have been ordering from Wish for a year, and some stuff I got was a ripoff, didn’t work, but other stuff like kids toys was a great deal. I love the free items, just have to pay a dollar. I am currently getting the dollar laptop, and I will let you know how it works. It takes a month to get anything from them.

Bottom Line: Yes, I would recommend this to a friend

Hi. I have been using Wish for almost a year now and everything I buy, it takes a couple of months (one to two), but the things I bought I got. I just pay a little fee at the post office because it is an international product, but I'm in South Africa, so it does take very long. I like pay less then $2 to clear my package at the post office. So I am still waiting on a few orders. I am still skeptical about it but I don't buy big at all, like $2-$5 max!

Bottom Line: Yes, I would recommend this to a friend

Upon placing a few orders for laptop or mobile phone, description will state the product as including a mobile or laptop, then when you order and payment has been made, once shipped out the description changes to something completely different to what was initially stated! Instead of sending a phone or laptop as described in the description box, it switches to a cable or something else! I'm disgusted in the fact that they change the description as soon as it is shipped out, and these mongrels get away with it! I will NEVER EVER order anything from Wish EVER again!

Bottom Line: No, I would not recommend this to a friend

I have ordered a number of items now. 50% of the items have just been cheap garbage. Some were even broken. The worst is waiting for your purchase and it never comes. Another thing that really ticks me off is the change the delivery date to favor the seller, not the customer. I have yet to have an item show up that wasn't here by the delivery date. So after having my money for 30 to 45 days then they refund you. But not until they try to change the delivery date.

Bottom Line: No, I would not recommend this to a friend

This company sucks. For the second time, I have not received my orders. They have no customer service number where you can actually speak to someone. I will not be ordering from them again if I ever receive the items I’m still waiting on.

Bottom Line: No, I would not recommend this to a friend

I bought four egg incubators for a school project. Five days into the project, we had to cancel everything because one of the incubators had melted! Another smelled like melted plastic, and the third's motor gave out. This speaks for the quality of their products. I decided NEVER AGAIN will I purchase electronics or electrical items online!

But it gets worst! Trying to get a refund is the biggest joke ever! There is absolutely no way to speak to an agent. You have to go through your account and your purchase history! But in my case, this transaction history just disappeared! I left them my number for a callback, but all I got is an email telling me once again to go through my transaction history.

My decision is clear - I will NEVER AGAIN purchase from Wish, and I will forbid my kids to do so as well!

Bottom Line: No, I would not recommend this to a friend

On the very first purchase I made from Wish, the packages I received I could tell were returned because they were all taped together; otherwise, they would fall apart, and both items were damaged. I contacted customer support for a return, and after many messages, they said I would have to pay the shipping, which was basically half of what I paid to start with. My second order items came differently than shown in pictures, so I just took my losses and deleted the app.

Better to stick with Amazon and eBay.

Bottom Line: No, I would not recommend this to a friend

Several merchants on the platform, potentially supported by the platform owners, used the following success formula to deliver cheap and irrelevant goods to your door:

1. Advertise a desirable item at a cheap or even free price (but for shipping).

2. After payment, change the description of the item to something of another nature (eg electronic to pens or component materials).

3. Deliver in accordance to the new description.

4. Profit from the margin generated from shipping.

Two examples so far:

Example 1: I ordered 8 x Colorful iGame GTX1080Ti (of the electronics category) from the store Weruva on the 6th of March 2018 at a "free" price (plus $16 to $40 AUD for shipping) [Step 1]. After 1 - 2 weeks, the title of the item changed to "Big Promotion <3 Guess What You Will Receive" [Step 2]. Last week I receive a delivery for eight pens [Step 3]. Then they deleted the item from the store [Step 4].

Example 2: I ordered a Syma X12S Nano 6-Axis (drone) from the store Everbiding on the 6th of March 2018 at a "free" price (plus $5 AUD for shipping) [Step 1]. After three weeks, the title of the item changed to "Propeller For Syma X12S Nano 6-Axis" [Step 2]. Yesterday I receive a delivery for several propellers [Step 3]. Then many potentially fake "product reviews" on the Wish.com site emerged to give 4-5 star ratings (even then, the average rating is 2.6 stars due to a huge number of dissatisfied customers) [Step 4].

If anyone is seeking a career in playing on the edge of legality to trample on consumer rights, I would strongly recommend them to apply for an internship /full-time role at Wish.com and/or its partnering vendors.

I am happy to provide screenshots to justify points above, if necessary, and will let our consumer watchdog ACCC handle matters from here.

Bottom Line: No, I would not recommend this to a friend

Wish team is the best! They take care of problems quick + efficiently. And the prices are the best. I was looking on a different app and saw items that I bought threw Wish, and the prices were at least triple to what I paid. So I would highly recommend it to friends and family.

Bottom Line: Yes, I would recommend this to a friend