Vroom Review: How It Works, Pros and Cons

Deliver was a disaster and over five hours late. The truck had over 50 miles on it more than the invoice. Damage to the interior from cigarette smoke and stains. No temp plates and missing an extra key. After three days of ignoring my inquiries, Vroom agreed to pay for a cleaning only. AVOID VROOM and buy from a dealer. At least you know what you're getting.

Bottom Line: No, I would not recommend this to a friend

I have been watching a specific car on Vroom, the price dropped a few thousand dollars so we decided to purchase it. It was advertised as a 2012 vehicle with under 5000 miles.

Although it seems hard to believe it only had about 5000 miles, I know it's possible that it could be true since they focus on low mile, quality cars per their ads.

We were going through the buying process, put down the deposit and I finally get a call back from somebody to let me know that there was an error and the odometer reading the car actually had almost 50,000 miles

Oops, off by one digit. I told him that we would no longer be interested in the car and told them to cancel the deal.

My husband and I talked and we decided that if they would give us a little bit more off the price now since the car such high miles, we would still go ahead and purchase the car. Or, if they would throw in an extended warranty to cover issues since it did have about 50,000 miles

The sales person argued with me about the fact that it was a human error, and that they did not drop the price on the car originally which they did. I have pictures of it and said that they would not be willing to do any deals.

So as a result of the error on their website, there was nothing they were going to do to accommodate a potential buyer that was still very interested in the car.

I go back in today to look at that same car to see if they put it back in circulation. Lo and behold yes it's back in circulation and the prices jumped back up $2k!

There's been nothing but shady activity going on from my experience with them, so buyer beware.

Bottom Line: No, I would not recommend this to a friend

We had a great experience buying a van through Vroom. Not only have we loved the van and found it in excellent condition, we've had spectacular customer service.

I misplaced the key documentation in the process of moving, creating an enormous administrative headache. The Vroom staff dutifully and uncomplainingly helped resolve my issue.

They have been Wonderful!

Bottom Line: Yes, I would recommend this to a friend

Vroom actively looks for cars available on the market and lowballs bids on everything. If you have a car up for $10,000, they'll offer $3,000 and see if you bite. They send you text messages forcing you into their system to collect your personal information as if you solicited them for their help, when it's actually the other way around. Don't bother responding to their inquiries if they try and contact you regarding buying a vehicle, unless you just need very quick and low value cash.

Bottom Line: No, I would not recommend this to a friend