Vroom Review: How It Works, Pros and Cons

Would not do business with Vroom ever again. I question their honesty since the pictures they presented online did not reflect the hood damage that cost me $1100 to repair. They only paid $500 toward the repair. I had an issue with the retail contract that had additional charges added to the second copy. Took over 2 weeks to get a person to look at it and fix it. Really question if the hassle was worth it. Never going to do business with Vroom ever again.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I had a great experience with Vroom.

The ease of the website to search for the vehicle I wanted was easy. I love the ample amounts of photos that were available, including "imperfections."

I felt comfortable submitting the deposit in order to hold the vehicle and begin the process. From start to finish, the process took me about 4 days to place my deposit, and get my financing together and solidified.

Now, I purchased my vehicle 2 days before Christmas, so, unfortunately, I did NOT get my vehicle in 14 days due to all of the holidays. I got my vehicle just under 3 weeks later.

The only feedback that would cause me to give a 4–4.5 star rating was the glitch in communication after I finalized paperwork to when my paperwork was delivered.

I had minimal communication after finalization to delivery. I called support twice and was told I should have been receiving multiple emails, and I did not. I had to call in a few times to get status updates. The day before delivery, and even the day after delivery, I started receiving emails that I know I was supposed to get weeks prior and in a more regular interval. When I did speak to support, I was told it was a glitch and they put in a ticket for them to contact me more often.

Other than that, I would purchase from them again in a heartbeat.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Selling online was a daunting task at first glance. I submitted my car info to other online dealers, along with local dealers. Vroom came in at a higher offer by $2k. Obviously decided to go that route. Let me tell you, once I submitted the offer, their email instructions were so clear on what the procedure was. Got paid quickly once the car was picked up like 2 days later via check, tracked by FedEx too. I had to call them once and top-notch service. If I ever need to sell again, I would definitely contact them.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Selling my car to Vroom was so easy and fast. They pick up your car and pay you. You don't have to drive around trying to sell your car to strangers or meet up with anyone. And if you still owe money on your car they'll pay your bank directly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Vroom gave me the highest offer. I was a little nervous about the transaction but decided to give it a try. My salesperson, Cassie Durant, was there for me the whole time. The paperwork was quick and painless. A wonderful gentleman picked up my car from my driveway. Exactly 3 business days later a check was in my hands!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Selling my VW GTI on Vroom was quite possibly the easiest car transaction I’ve ever done…and I’ve done my fair share! I filled out the details, got an offer, and within two weeks I was paid. Probably faster if I hadn’t done this over Christmas and New Year! Seriously considering purchasing my next car from them. Buying/selling online is the new world people!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have never experienced a bait and switch before I applied for a 2014 Cadillac CTS. I applied for financing through Vroom with a trade-in and the purchase summary gave me a 6.79% interest rate and a $383 monthly car payment. I spoke with my sales agent (who was very pleasant to work with) and he stated I would need some other documents uploaded, which I did, and a $249 deposit to hold the car, which I did based on the purchase summary I saw. The next day when I checked to see if all the documents were uploaded, the purchase summer changed to a finance company that gave a 17.74% interest rate and a $516 a month payment for a total of $37k for this car.

I talked to the sales agent and told him that is not what I saw when I put the deposit on this car, which I would have never given for the rate that I now see. The agent stated he didn't see a quote for the 6.79% but would try to get my deposit back. The deposit refund was denied and I feel Vroom took advantage of my sub-par credit score and ripped me off for $300.

Bottom Line: No, I would not recommend this to a friend

I purchased a vehicle on Vroom.com. They were quick to respond and extremely efficient. The deal was done in a day and my car would be delivered in 10. On top of that, the transport team would contact me in 3 days. Hahaha. After that, I never heard anything from anybody and can't get anyone to respond with anything but we are sourcing transportation. Now it's been over 3 weeks. I'm out $40,000 and supposedly have a loan for an additional $50,000, yet I have no idea when or if I will ever receive this vehicle. Or if it even exists.

Bottom Line: No, I would not recommend this to a friend

The car price and the process of buying were smooth. However, my 2018 VW Atlas has a dead battery and non-working cruise control/front assist within 3 weeks of delivery. I am shocked the car passed the inspection, which is supposed to be thorough.

Guess what? Both these are not covered by the 90-day limited warranty and I am without transportation for this week.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The Vroom.com experience was just as advertised! Excellent price, trade-in, and delivered a car as described.

Truly excellence all around!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It was my first time buying a car online. God bless Vroom, I successfully purchased my car and am glad to have it. There were some minor issues with the car, which were resolved immediately. I am really very happy.

On top of everything, I was not charged for any hidden fees or other fees that are charged by dealers.

God bless you guys.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend