Vroom Review: How It Works, Pros and Cons

Stay away from them! They ruined my credit score!

I made the $500 deposit for a car, knowing that they will do a 1-2 hard pull on my credit. Two days after I found that they did 7 (SEVEN), yes, seven hard pulls.

After that, I canceled the operation asking for my $500 and never had news from them again. I already did the claim with Amex.

Don't buy from them! All the good reviews are from people that didn't get at the point to buy a car, only had a good experience with the salesperson that is always nice.

Bottom Line: No, I would not recommend this to a friend

Once you sign the finance paperwork and they put your car on the road, this dealership treats you poorly just like every other dealership out there. My car sat in Houston waiting to be loaded for NINE days, and they lied to me about it. It's been over two weeks since it left Texas and I am still waiting for my car. Their "delivery concierge" service is appallingly bad. I get a different story from every agent about where my car is. I will never buy from them again and wish I hadn't in the first place.

Bottom Line: No, I would not recommend this to a friend

I have been trying to talk to someone about my car purchase. I read a review that was exactly what I'm you going through. I wouldn't recommend buying a car from these morons if my life depended on t. You can't get to talk to anyone that knows anything about your purchase. Once they have your money, in my case $35,000, you are thrown into the hopper. They tell you 7-10 days and your car will ship. That's B.S! They are all liars and cheats that use email as they're more of communication. They tell you that they can't connect you to the department you want.

STAY AWAY from this company! It's a scam.

Bottom Line: No, I would not recommend this to a friend

So after reading the 300 negative reviews, I can honestly say I was VERY nervous about the transaction. Pages and pages of bad reviews, my experience was different and challenging, but all in all, I am very happy.

The primary issue with Vroom is they have all their sales calls going thru a call center where no one knows anything about cars. The call center was Rock Auto disguised as a Vroom. After 3 minutes with these people, I knew what the deal was. What I did was run a VIN check on the Porsche 911 cabriolet I was interested in to see where the car was located. Once I found out, I called the dealer direct from an old ad on eBay. They put me in touch with a TRUE sales guy, and we went over the car in detail. No call center BS.

I was approved for the car quickly and the finance team sent the paperwork out timely. To my surprise, the car was shipped from Texas to New Jersey in less than 5 days after all docs were signed. The car was delivered and like others have stated, was not clean and the car did have a damaged rim. I went to my local Porsche dealer and they validated the issue.

Here's where the 5 stars come into play. I called customer service and Christy Leal in the Vroom customer service department approved a new Porsche rim, almost $2000.00 that day to be replaced on the vehicle. They dealt directly with the dealer and simply kept me in the loop.

The issue with Vroom is that they are relying on a call center who merely reads from a script. This is not good. If you do a little homework on the car you see listed on their site like I did, you can avoid the call center, Rock Auto. This will alleviate 99% of the stress, and you will get a nice car at a great price.

I can proudly say I am one of the few happy people that has purchased a car from Vroom. I would definitely buy another car from them. Christy Leal is an excellent employee and she deserves the 5 starts I have given.

Bottom Line: Yes, I would recommend this to a friend

We started the process of buying a car with Vroom 24 days ago. This was when we started the final documents and signed everything for the purchase. This is also when they seem to have failed to process the paperwork on their end.

Daily, they continued to tell us that the car is in Quality Control for 15 days. No one even noticed that the car WAS STILL FOR SALE and nothing had been processed. We needed the car by a certain date for a family vacation and had started the process a month in advance. We were assured that we would have the car with no problems. It is now three days before our vacation, and we have had to cancel our order as they can't get the car to us by the time we leave. They can't refund us our money for five to seven days, and now I need to take time off of work to go buy another car at a dealership so that we can have a vehicle to take on vacation.

Please save yourself a considerable amount of time and frustration by skipping this company. We have talked to over 20 people and haven't found a single person that is actually helpful. You will find yourself always on hold, and it is always another department that handles something. No one can help. Save yourself from this headache!

Bottom Line: No, I would not recommend this to a friend

Unless you’re prepared to waste a month on this long, unorganized, excuse-filled process, then MOVE ON!

This company is a joke. I don’t know how they are still in business, such a disappointment. They take the images of the picture and use special effects to hide scratches, dents, and other cosmetic flaws. Then after you decide you want the car, they start inspecting it and fixing things that should have been done before they even listed the car. Wouldn’t those things affect the overall cost of the car? Shouldn’t these things be disclosed beforehand?

Now based on all the horrible reviews coming true I am expecting the car to show up dirty and damaged, be impossible to register, and if there are any problems with the car, I expect them to be impossible to get ahold of.

Just go to a real place that takes care of their stuff and trades them the money for the keys, and call it a day! Not a month!

Bottom Line: No, I would not recommend this to a friend

On December 29th, my truck showed up, so I am eating my words about the New Year showing up before my truck does. Anyway, the truck looked great inside and out. No sign of overspray from the scratches being fixed and the paint job looked nice. The delivery guy was really nice. So, besides the lack of communication skills, everything was great.

Bottom Line: No, I would not recommend this to a friend

I purchased a car from Vroom in July and it took more than three weeks for delivery, which wasn't a real big deal, but here it is at the end of December and I still don't have my plates! I keep getting the runaround and have heard many excuses. They keep sending temporary tags. Over five months and no plates.

Stay away from Vroom!

Bottom Line: No, I would not recommend this to a friend

I, like many reviewers, have had an absolutely terrible experience with Vroom. I purchased and put a deposit down. They sent the paperwork a day later than they claimed, then finalized the purchase and wired the money, then they lost my paperwork and then found it.

It has now been two weeks and I have heard all kinds of excuses on why it has not been shipped. They have lied to me about shipping and claim the car is getting service work done (after claiming it passed quality control). I am going to cancel my order and hope the refund process goes better.

Do NOT buy from Vroom!

I wished I would have read more reviews before wasting my time with them.

Bottom Line: No, I would not recommend this to a friend

I wanted to get a car for my son for Christmas. I found just the one I was looking for, although I'm pretty sure they only show stock photos on the site and not the actual car. They promised and promised that I would get it by Christmas, but I had to call, email and stalk them about the car.

First, they told me it was leaving the next day and would arrive on time. Then they told me they were "getting it ready" and wouldn't confirm a date. Finally, after continually pressing them, they gave a story about a light going on in the car and they won't be able to get it here for Christmas. Now, I'm concerned about getting my money back.

Service is poor and I would stay away. I used Roadster to buy a new car previously and had a great experience. I had hoped this would be the same, but it's definitely not.

Bottom Line: No, I would not recommend this to a friend

I buy a pickup truck in June, five months later no permanent license plate yet. They keep sending a temporary tag and saying that they don't know what is happening. I did ask for information about the company doing the paperwork in Arizona and nothing yet, no info, no plate.

Bottom Line: No, I would not recommend this to a friend