Vroom Review: How It Works, Pros and Cons

I have been working on receiving my title, a copy of the original title, or an extension for my temp tag for 4 weeks now. I have spent a total of 11 hours and 47 minutes on hold or in conversation with people from Vroom. Every time I call I am told I will receive an emailed PDF temp tag extension in 1–3 days. It has now been 4 weeks, and I call every 3 days, and I am still told the same thing. I have been told by 13 Vroom employees that they have sent emails to people in two different departments and they are "high priority".

I have submitted all of my paperwork, insurance declaration, and paid in full for the vehicle.

My temp tag is now expired, and I never received the title that I have been requesting for weeks. I was even told by Vroom that if I received a ticket for an expired tag they would reimburse me. The audacity.

Also, when I finally receive my title I will have to pay extra fees because the temp tag is expired.

This review is just about my experience with trying to accuse the title. I will have to leave another review on the nightmare that I had with the salesperson and trying to receive simple paperwork to provide to my bank.

If you purchase a car through Vroom, make sure you get the name and case number of any request that you have. Also, request to be transferred to Tier 2, and the best time to reach anyone is 8 am on the dot. And don't fall for the prompt "if you would like for us to call you back when it's your turn," they will never call.

The employees are not bad people and every time I would call I would apologize for being frustrated because it's not their fault. They only communicate to other departments through email. This is a problem with the company structure of Vroom. Worst experience ever!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was surprised! It was easy and it was fast! Even my wife said until she sees the check in my hand she wouldn’t believe me! When they came and picked up my vehicle, she took pictures of the tow truck, just to keep track of who picked it up. But everything was great!

I filled out an application on a Monday and got an instant offer, I kind of doubt it and took my time to finish filling it out. I finished all the information by Saturday, by Tuesday they came and picked up my vehicle, by Thursday I got an email that they Federal Expressed me a check. I got it on Saturday, deposited it ASAP (before they change their minds), it cleared on Monday, and by the following Saturday, I got an email from my bank where I had my auto loan saying my auto loan had been paid off!

Doing everything thru email and online! It was great! About one week to get my check and 2 whole weeks for everything to finish! We loved it!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I bought a car in October of 2021. It's now February 2022 and still no plates, and my tags expired on January 3rd! So, I cannot drive my car!

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

The use of this platform was fast, easy, fair, and painless.

I have never sold or bought online like this company offers; however, the people were great and delivery was fast.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with Vroom has been truly awful. They had the car we wanted and the price was competitive. The idea of skipping the dealership sounded like it would be quicker and less stressful. It was not. Not even close!

I've probably spent 2–3 full days in total either on hold with customer service or explaining to one of literally 20+ employees different issues related to inaccurate information on their website, contract errors, and quality issues with the car. It's nearly impossible to get ahold of an employee that can help.

It took a month to get the car. It wouldn't start when I received it. Then it wasn't drivable after a jump start because they sold me a car with brake pads and rotors so low that it engaged the parking brake and wouldn't release it. It's been at the dealership for a week and I can't get anybody to approve the needed repairs.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It was a very good experience selling my car to Vroom. It was fast, quick, responsive, and convenient. It is a good service and had a quick response over email all the time. I would definitely recommend Vroom to my friends and families. It was a pleasure selling my car to Vroom at such a good price.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience working with Vroom was excellent and they were very professional and helpful. I plan to purchase another vehicle in the near future.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Vroom has been an absolute nightmare to deal with. During the process of purchasing a vehicle, it is easy to reach a sales representative and have your questions answered. After you take delivery, making contact is impossible. Extremely long wait times. You’ll be placed on hold countless times. They’ll tell you to leave a callback number to which they’ll never respond. They’ll tell you that they will call you within 72 hours. That also will never happen.

I took delivery of a Vroom vehicle on 12/9 after completing the purchase on 12/3. My temp tags expired on 1/7. Still have not received additional temp tags or permanent registration. I offered to take over the process and register myself as they obviously aren’t capable. I was told I could do that but they would not refund me the money I paid for them to register it. I have contacted numerous times in an effort to have this fixed.

I have a vehicle that I’m paying for that I can’t legally drive because of the incompetence of Vroom. I would never recommend these guys to anyone. I’m honestly embarrassed to have done business with them. They have no sympathy and make no efforts to correct their shortcomings. Please make this right Vroom.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Vroom is the worst customer experience of my entire life. Sadly, I read all the horrible reviews on BBB and other sites and choose to ignore them. They took $56k from me and would not only not give me the car I paid for, but wouldn’t refund me my money. I filed with DMV and Attorney General complaints in Texas and Arizona, contacted my attorney, and finally, after a month they decided to send my car. They haven’t invented a word to describe how horrible Vroom is yet.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It was an easy and seamless process. Got the price of my car online. It was $3K higher than the best price told me by the dealership. Accepted the offer and my car was picked up in a week and I got the check in the mail.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Vroom made the best offer for my 2015 Hyundai Elantra.

I wasn't sure about selling a car online, but the process was easy and the payment was quick. I certainly include Vroom for a quote, along with Carmax and Carvana.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend