Summary
Vroom is a car-buying website that helps you to buy a used or like-new car entirely online and avoid dealing with a pushy salesman. Our review will help you understand if this service is worth using.
Posted on Jan 5, 2021
Very good. Like being informed through the process. Shipping went well. Would use Vroom again for another when needed. My wife loves the car. The only thing I didn't ask is if there was any warranty with the vehicle.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
They deliver
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 9, 2021
Hello, we're glad to hear you found our online shopping experience so easy. If you have any further questions, please give us a call. We're always happy to help!
Posted on Jan 2, 2021
One of the best straightforward processes. Best quote no dealer can beat and easy to sell the car to Vroom. I would highly recommend going with Vroom to sell your car.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Best in the industry appraisal
Process
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 5, 2021
Hello, we're so happy we were able to help you out. Thanks for the recommendation and have an amazing day. -Vroom Team
Posted on Jan 1, 2021
Took a month to get paid. Every time I called I got the runaround and no one was assigned to my account. A different person every time and had to explain again and again. Got hung up on after an hour on the phone and transferred to different people. Called a second time and the same thing happened. Called a third time and the same thing happened.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Scam company
Runaround customer service
No accountability
Company Response from Vroom, Inc.
Jan 5, 2021
Hello, we regret to hear that you had a negative experience with us. If you would like to share anything additional, please don't hesitate to reach out to us at: feedback@vroom.com. - Vroom Team
Posted on Dec 31, 2020
Easiest thing I've ever done! You can shop or sell your car from your recliner with no pressure. I sold my car to Vroom and they offered me a fair price.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Decided from my recliner
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 5, 2021
Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback. We hope you have a great day. -Vroom Team
Posted on Dec 30, 2020
I purchased a 2019 vehicle with 15k miles. All was good until the day before the scheduled delivery. I was told the driver would contact me 24 hours prior to the scheduled delivery. It never happened. On the delivery day they couldn't contact the driver. I waited all day, but no car. Finally, I was told to expect delivery early the next day. Finally, I got the car late afternoon. Wasted 2 days.
Upon inspection, I found undisclosed minor damage and the A/C was not working. I decided I wanted to return the car. After countless calls, transfers, and holds I spoke to several overtly friendly but incapable customer service people, none of whom had the capacity to help me. Finally, four days later I spoke with someone who explained a complicated return process that made me fear I wouldn't get my money for some time and possibly not all back.
I brought the car to the local Dodge dealer and the A/C repair was completed under warranty. I decided to accept the damage. While at the dealership the service advisor told me this was the second Vroom vehicle they serviced this week that had been delivered with an issue. Read the other reviews. There's a pattern. Save yourself some aggravation, don't buy from Vroom.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Initial experience good
Price was fair
Communication until delivery good
Car was misrepresented
Actual delivery was completely botched
Customer service has no capacity to handle real problems
Company Response from Vroom, Inc.
Jan 5, 2021
Hello, we set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact us at feedback@vroom.com so we can work towards a resolution. We look forward to hearing from you.- Vroom Team
Posted on Dec 30, 2020
Buying the car was simple enough. Interest rates were high. Registration process is unnecessarily difficult. It would be easier to register myself. Would not recommend or buy with Vroom again due to the registration process.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Car was well priced
Had the car I wanted
Convenient to buy online
Registration
Customer service
Company Response from Vroom, Inc.
Jan 5, 2021
Karlyn, thanks for reaching out to us here at Vroom. We would like the chance to talk to you further so please reach out to us at feedback@vroom.com at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. - Vroom Team
Posted on Dec 29, 2020
Best experience ever selling my car. Provided car details, got a good quote, car was picked up in 2 days and got a check 2 days later for the exact amount! Couldn't have been a better transaction - very happy. Will definitely use these guys in the future!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Quick transaction
No haggling
Lightning fast payment
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 1, 2021
Hello, thank you for the review. We're happy to hear you enjoyed our unique car shopping experience. Our team is always available should you require any extra help. -Vroom Team
Posted on Dec 29, 2020
Sold one car to Carvana, got a check at time of pickup from a person in a Carvana uniform with a Carvana labeled truck. Sold one to Vroom and the guy showed up with no appointment, had me print the pickup slip, then said I don't have anything for you, the paper you printed is for him to take. Called Vroom and they said it's ok, let him take the car without the bill of lading. Then no payment, when I called 5 days later was told something broke in the process and they will fix it. Called again after 3 days and the same thing. Then saw the car listed for sale on Vroom.com. Called again and was told it will be taken care of. No payment, after 15 days called again and threatened to report the car stolen and a few days later was issued payment. Almost after 17 days.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Good offer
Unexpected pickup, car for sale on website before paid for
17 days to get payment after a dozen calls
Disconnect between departments after pickup
Company Response from Vroom, Inc.
Jan 1, 2021
Hi Yasser, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied. We would like the opportunity to address your concerns. Please reach out to us directly at feedback@vroom.com location-email when you have a chance. Thank you, and we look forward to hearing from you. - Vroom Team
Posted on Dec 29, 2020
From getting a good trade-in value from Mellisa to picking out a 2020 low mileage Infinity QX60 with salesman Sal, everything was great!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Shopping from my home computer
Friendliness of everyone I spoke to
Finding the perfect SUV for my wife
The paperwork ball was dropped twice
The 14 days to have it delivered
The wrong information we would receive from calls to obviously new people who still didn’t know their jobs
Company Response from Vroom, Inc.
Jan 1, 2021
Neil, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Feel free to reach out to us if you need any more help! We're always available to talk. -Vroom Team
Posted on Dec 28, 2020
After this post (coincidence?) I did hear back from Vroom and they did agree to pay for the battery and paint job to ensure the car was fixed to be 'as advertised'. Based on that, I'm updating this from 1 star to 3, as the end to end process was still far from perfect.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Posted on Dec 26, 2020
From the initial liar to the supervisory liar, it was lost info and excuses! When the driver told the truth it was what I expected! All Vroom's fault and lies!
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Lies
Excuses
Empty promises
Company Response from Vroom, Inc.
Dec 31, 2020
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive online experience with us. When you have an opportunity, please reach out to us at location-email so we can look into this. Thank you again for taking the time to reach out to us, and we hope to hear from you soon. - Vroom Team
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