Summary
Vroom is a car-buying website that helps you to buy a used or like-new car entirely online and avoid dealing with a pushy salesman. Our review will help you understand if this service is worth using.
Posted on Jan 9, 2021
I sold my car to Vroom, and it was the best way to do it. Their offer was, by far, higher than any other dealer’s. The process was extremely efficient and required very little of my time. Would definitely do it again with them!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Price offered
Efficient process
Not much time required
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, we're so happy we were able to help you out. If you have any further questions, please give us a call. We're always happy to help! - Vroom Team
Posted on Jan 8, 2021
They were absolutely great. I sold them my car and I wouldn’t change anything about their process! Incredibly fast, they gave me a great value for my car and their customer support is awesome. 10/10 recommend!
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Value for my car
Speed
Professional
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! - Vroom Team
Posted on Jan 8, 2021
Seamless experience from start to finish. There is not too much to say beyond this.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Simple
Easy
Quick
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, we're so glad that we were able to go above and beyond your expectations. Thanks for the recommendation, and have an amazing day - Vroom Team
Posted on Jan 7, 2021
Good price without the headache of car salespeople.
Late model with low mileage vehicles with a huge selection.
Site is unseen so a lot of trust is given to Vroom. I was rewarded with a great car in mint condition.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Good price with no negotiating
Huge selection
All done online from my home
Phone music while on hold is awful
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, thank you so much for your positive feedback. We're glad to hear we provided you with a positive experience. Thanks for the recommendation, and have an amazing day! - Vroom Team
Posted on Jan 7, 2021
Most stress-free I could have asked for! Just amazing! My car was delivered before the expected date. Customer service was amazing!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Vehicle
Customer service
Fast delivery
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 18, 2021
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! - Vroom Team
Posted on Jan 6, 2021
I will probably never go to a traditional dealership again. The process was so easy. I literally started and ended the process while running errands during a pandemic. Prices, quality of vehicles, and ease were tenets throughout. The best part: No annoying high-pressured salespeople. I could search out the vehicle I wanted and knew there was a high standard of quality and inspections completed.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Ease
Selection
No pressure
Delivery correspondence
Temp tags
Company Response from Vroom, Inc.
Jan 17, 2021
Vernon, We're glad to hear you found our online shopping experience so easy. If you need assistance again in the future, please don't hesitate to reach out. We're happy to help. Thanks again for your recommendation. -Vroom Team
Posted on Jan 6, 2021
Great selection of vehicles online.
Priced well.
For buying online it wasn't as automated as I would have thought...
Sales agent never followed up through the process, I always had to reach out to him for updates.
Customer service center employees were nice but it took several calls to get the information I needed and to get problems resolved.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Price
Customer service
Lack of communication
Quality of inspection of the vehicle I bought
Posted on Jan 6, 2021
Worst car buying experience. So many disappointments but here are the highlights. They offered me $26k for my trade but then the paperwork arrived, they had changed the offer to $25,500. When the car I purchased arrived, it had no temp registration, no gas, was due for immediate service and had a broken panoramic sunroof.
Do yourself a favor and buy local and see the vehicle before you buy.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Lied about offer price
Didn’t inspect vehicle like they said
Didn’t service or prepare vehicle for sale like they said
Company Response from Vroom, Inc.
Jan 9, 2021
Paul, we're extremely disappointed to hear about your negative experience with us. Our customers mean a great deal to us and we regret that we failed to provide you with the quality service you deserve. We would like the chance to talk to you further so please reach out to us at feedback@vroom.com at your earliest convenience. We hope to hear from you soon. - Vroom Team
Posted on Jan 5, 2021
Vroom was my first online buying experience. I was only casually looking but the quality of the pictures, information, details, and customer service made it easy for me to buy a car without sitting in it first. PLUS they allow a 7-day (or so many miles) trial period. Purchase, delivery, pickup (I traded my car and got a fair price), and receipt of registration paperwork was amazing!
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Service - Spencer Orlando was the best
Pictures of the car including damage (if any)
Ease of use
No “cons” were specified in this review
Company Response from Vroom, Inc.
Jan 9, 2021
Hi, thank you for the review. We're happy to hear you enjoyed our unique car shopping experience. If you need assistance again in the future, please don't hesitate to reach out. We're happy to help.
-Vroom Team
Posted on Jan 5, 2021
Sales and customer service were great. Friendly, patient, helpful, empathetic, but the people on the ground, actually dealing with the cars, suck.
My car came with a dead battery, no dealer plates, and lots of damage that was NOT called out on their site. In the end, I returned the car, just felt like a bait and switch. The car I saw on the site was not the car I got...I mean technically it was, but it had paint damage and dents.
Like I said, the customer service people were great and they picked the car up and refunded all my money, so no complaints with customer service.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Good prices on cars
Nice sales people
Nice customer service people
Car arrived with damage
Car arrived with a dead battery
No dealer plates
Company Response from Vroom, Inc.
Jan 9, 2021
Hi Dave, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you would like to discuss your experience in more detail, please contact us at feedback@vroom.com at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.- Vroom Team
Posted on Jan 5, 2021
Horrible, horrible, horrible process and customer service. One star is way too high of a rating. I have been trying to get the tires replaced because according to their Vroom "promises", the tires are supposed to be at least 4/32. After I had mine inspected and they are at 2/32 with the wear bar showing on all four tires. The oil gasket leaks so I am not sure how this car could have been "inspected" with their high inspection standards. I do everything they tell me to do when I call in and the next time I call in they want something different to show "proof", even though I have credible documentation from auto body shops and pictures to show the issues. I have continued to jump through hoops, call in and each time I have to talk to a different person and I am "promised" a call back from the rep assigned to my case, and I have never received a call back. I have asked to speak to a manager each time I call in and I am refused to be transferred.
My car was delivered dirty. The site said there were no imperfections on my car, but when delivered, there are rock chips, buffed scratches in the paint, and cracks in my windshield. Save your time and money. Do not ever buy from this company. I have bought online in the past through Carvana with huge success and invaluable customer service. This company is a joke and is not here to help the customer or resolve issues. The process is convoluted and inconvenient.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Customer service
Quality of the car that I received
Issues with the car I received
Company Response from Vroom, Inc.
Jan 9, 2021
Tabetha, we are disappointed to hear that you did not have a more positive experience with us, however, we would like the opportunity to turn this around. Please send your direct contact information to feedback@vroom.com at your earliest convenience so we may assist your further. Thank you, and we look forward to hearing from you.
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