Vroom Review: How It Works, Pros and Cons

Bought a 2018 Alpha Romeo Stelvio from the dealer in October 2020. The car failed the smog test, and Vroom asked me me go to the Alpha Romeo dealer instead of helping me fix the issue. I went to the Alpha Romeo dealer several times and it turned out that there is a issue with the car and CPU is not recording the drive information, and the monitors are not set. The Alpha Romeo dealer suggested me to contact Vroom to return the vehicle since it is required that the dealer can sell the vehicle with smog passed. But Vroom refused to return/fix/change the vehicle and asked me to go to another dealer (which is over 70 miles away from me). At this point, Vroom is selling me a trash car that cannot be registered in DMV California and I can do nothing about it.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Amazing experience. I sold Vroom my 2016 Miata with very low mileage. The transaction was painless and I didn't have to be seen with persons off Craiglist and eBay. Their offer was higher than other online dealers.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The process to sell my car to (and get paid from) Vroom was smooth, timely, and very professional. Each time they indicated that something would happen on a particular date, it did, with no delays or hiccups.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This is the worst customer experience I have ever had. First, they lost the certified check from my lender for four days. Once they found it they told me that I would be hearing from the delivery people. Never heard from them. Car showed up a week later without any notice and it was the dirtiest car on the carrier. Next, the car has a burning smell when started.

I called to have them look into (file a complaint). First call they hung up on me. Second call they said I would hear back in 48 hours. It’s been 12 days. I called today and they said someone would call me back. Nothing. I have filed a claimant with the BBB against them.

Do your research, they are notorious for not responding. I wish I looked at reviews before purchasing.

On top of this, I gave them a $500 deposit that was not applied to my purchase and I am getting the runaround on having it refunded.

Stay away! Save yourself the headache of dealing with them.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

First of all, my delivery experience was unsatisfactory because I had to change the delivery address three times. Each time I changed it, the representative that I was speaking with failed to update the status to reflect a parking lot near my home rather than my street.

Secondly, the fees in the contracting paperwork differed greatly from the fees listed on the room website. They differed by as much as $500 and I had to rectify that with the sales rep.

Finally, the sales representative explicitly said when I asked him that they would be two keys for the vehicle. I confirmed this a second time. I don’t know if my experience was conducted over recorded line, if it was then I know it can be verified. Regardless I realize that room only guarantees one key, and so I only received one key.

The vehicle itself suits my needs well and so I’m going to keep it. That said, I believe that individuals view online car purchasing platforms as a viable alternative to dealing with the hassle of working with a car dealer. People view it as a viable alternative because they can avoid being taken advantage of and paying a price that is unreasonable, or rather, for amenities that are overpriced. At the end of the day, yes, I received the car that I need, but I was also taken advantage of because the information about the key (which cost $350 out of my pocket) was falsely advertised and verified to me. It was a major consideration for purchasing the vehicle, and again, I view this as having been taken advantage of.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Prior to delivery very easy to work with and fairly responsive. Once they had our money and delivery was made service has been horrible. Vehicle delivered had much more damage than disclosed. Now no one will return my emails or calls. Based on our experience would not recommend Vroom.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Process of selling to Vroom was so easy from A to Z and customer service was amazing. They were easy to deal with and committed to the offer they gave.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Horrible, steer clear. Started the process on December 5th and still not done. Still haven’t paid off trade-in. All they do is lie! The vehicle I purchased looked like it was sitting in a junkyard for years. They will answer your call when you start the process. Once you pay the $500 deposit, good luck. I read all the negative reviews and I said surely not. Don’t be fooled, the negative reviews are true.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Worse experience I’ve had with a dealership! I brought a car but the car had an issue. I called customer service many many times and I was assured that someone will call me back to discuss the issue. Until this day I have not had a call back from anyone! To anyone that reads my review, do not buy from Vroom! If you want to have peace of mind go to your local auto dealership, yes you will pay a little more but at least you can take it back if you have any issues.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I can sum up my experience in one word - wow. These folks pay the best and have a simple and easy transaction system in place.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This was by far the worst car buying experience in my life! The car was delivered to me with a dead battery, check engine light on, extremely dirty, and with an empty gas tank. I reported all these issues upon delivery and was advised that a customer service rep would call me. That was over two weeks ago and no one has called even after multiple follow-up calls that I’ve made. If I could, I would give Vroom a negative star. I would not recommend this place to anyone!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend