Vroom Review: How It Works, Pros and Cons

Car was delivered, smelled like a wet dog had been smoking in it, with the heat up. Took days, calls, more days, more calls to return. But wait...they still haven’t paid off my bank loan despite returning the car 5 weeks ago. Horrible customer service, worst buying experience of my life. Avoid, run away, zero stars.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Poor communication, never knew what was going on. They would call with outdated information. Vehicle was delivered and had mechanical issues to the point where it wasn’t drivable. Trying to return a defective vehicle requires you to contact them daily and no one there ever knows what is happening. Would never do it again.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Worst experience ever, still dealing with issues a month after my car was sold to Vroom. Awful from start to finish, poor communication, no accountability, and zero follow up.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have been in contact with Vroom Support and registration/titling/insurance dept. with no resolution after 12 days.

I contacted them 12 days ago that my temp/paper tag was expiring on 1/08/2021. They requested my Declaration page of my insurance coverage. I submitted it to them on the same day. So, I know they can respond quickly to emails.

I waited until the following Monday (1/11) to contact them again. No response. Sent another email on Wednesday. No response. So, I called on Thursday and the female rep was very apologetic and would have someone from Title/Registration/Insurance department get back with me. Never heard from anyone.

I sent a very stern email about my experience to Support and a representative said she would expedite my request to a senior person. She told me I should have a new tag before they closed on Friday. That would be 8 days with an expired tag. No one called, reached out; nothing. Crickets! Emailed them Monday and today with zero responses!

Absolutely unacceptable.

I have no complaints about the purchase, price, process of purchase, delivery or condition of the vehicle. But, we have had expired tags for 11 days now and 12 days of "processing" since first notification.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Terrible terrible. I still haven’t received the payment for my car that I sold them a week ago. Nobody knows what’s going on there. I was even told to call FedEx about the payment they sent me. Are you serious? I was also told "looks like someone dropped the ball here". Come to find out that my payment was sent by regular mail and it could take up to 10 working days for me to receive it. I will never do business with them again. Stay away from this place.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Everyone I spoke with was helpful, courteous, and patient. I felt they wanted the best for me. Instead of the usual awful experiences of previous car purchases at dealerships.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The only positive about this company is the condition and price of the vehicle. Customer service is horrible. Dozens of calls to get updated only to be put on hold for 20 to 30 minutes then disconnected. Supervisors will never call back.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Buyers beware. I purchased a luxury vehicle that had a windshield replaced that was not disclosed. The windshield was not installed correctly causing sensor problems and even scratched the car which would have caused potential rust issues later. The dealer said this damaged windshield and lack of proper calibration puts the driver and passengers at risk. And since not installed correctly the wiper blade would make a noise. I had to pay for the repairs. Slow response from start to end. Never again will I buy from them.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I was worried about dealing with a dealer and doing the dance. With Vroom, it was very easy to get the quote, and a decent quote too. The process is quick thru FedEx and the check came in as quick as the whole process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The process was easy, but their communication internally and with their pickup drivers was atrocious. It was a high-pressure environment to commit (typical dealer) but then ended up being over 3 weeks before we could actually get our car out the door. For one example, I got 3 calls within 2 days from 3 different people at Vroom to get a document that I responded very clearly that we would send it when it was available. It was generally just very unprofessional.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It’s been over a month and we haven’t received the check. I reached out to Brishae a while back and she responded and said she would let me know, but that was four days ago. Since then, we’ve found more stains, including what looks like spilled nail polish, the key fob battery had to be replaced, and the oil indicator says we need an oil change. These are all little things that I feel like shouldn’t be coming up a month after owning the car and should’ve been taken care of before we received the car. I’m getting a little annoyed at this situation.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend