I'd shopped periodically with Zulily for years and was generally satisfied, until my account was hacked. Someone bought a pair of sandals and two gift cards worth $200. I called Zulily customer service the same day for help. The rep said they'd take care of it, so I trusted them. The sandal order was canceled, but gift cards were not. So I called back and was told their policy was not to refund gift cards, EVER. I argued that they were fraud charges and should be deactivated immediately. I mean, Zulily doesn't ship product immediately. It should be a piece of cake to cancel the gift card and any related orders, right? In the end, my only option was to file a claim with my bank and cancel my credit card.
The weirdest thing is that my account, which I was told was deleted, is still semi-active. I can still log in but can't manage my account. And I keep getting redirected to a page that says "you've been hugged." Super unprofessional and shady.
Bottom Line: No, I would not recommend this to a friend
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