I completely loved my Quip for the first few months. I had bought 3, one for me, my mom, and my dad.
After a while, my replaceable toothbrush part of the quip started just snapping off mid-brush. I contacted Quip, and they sent a replacement, and they said I had been changing the head wrong and sent instructions in gif form. The instructions were exactly how I had been changing the head, but I dutifully followed their new instructions to a tee.
Then, my mom and dad both reported to me that theirs had broken as well. I contacted Quip, got replacements, and sent them the instructions to be sure they were changing the Quip right.
Then, mine broke again.
Quip replaced mine again, but then my mom's broke a second time too. From regular, careful use. They refused to replace it, told me they were being nice before, but their warranty clearly stated misuse of the brush would void the warranty. They offered 50% off, and my mom wanted her brush back (because she does love it), so she paid for it.
Then, my dad's broke again.
I ask you which is more likely, a family of 3, all smart people who are good at following directions, all mishandle their brush, breaking it in the same way, OR there is a flaw with the brush that causes it to crack? I hopped on Twitter and saw someone else was having the same issue.
We've been through 6 brushes!
Quip is refusing to replace my father's brush as well, but he is not as forgiving as my mother, and he prefers to go back to a regular toothbrush then pay for a new brush that will likely break again in a few months.
I can't in good conscious recommend this brush anymore. The brushing experience is phenomenal, but the value is considerably lower when you realize how often you'll have to pay to replace the product.
Bottom Line: No, I would not recommend this to a friend
15 people found it helpful
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Company Response from Quip NYC Inc.
Hi Tim,
We are so sorry to hear you had some trouble with your Quips.
We understand your concern that 3 family members are having similar issues, but we have been shipping Quip's for over three years to hundreds of thousands of members and can assure you there are no defects that could be causing something like this (as we would not be able to operate if there were).
We can assure you that our handles are thoroughly tested and, as per our help exchange, the only way we have been able to replicate the damage that you had experienced is by removing the brush head incorrectly.
As per our warranty, we cover you for the life of your refill plan for any manufacturing defects. While this damage is not a manufacturing defect, we can see our team had assisted with two free replacements for you. As a courtesy to a long time customer, we can see that they had also offered an exclusive discount to order a new Quip for the third brush that had been broken.
We do apologize for any misunderstanding, and our team is always available to help with any questions regarding the maintenance of your Quip and can help with your fellow family members directly to try and look into what may be causing this.