I needed to find a way to speak regularly with a therapist as I have been dealing with a lot of depression lately. I enrolled in BetterHelp and used the little money I had saved for my health to do so.
After three weeks, I have had two counselors who were completely unresponsive to me. The first one never showed up for our Live Health session. And the second canceled only one hour before.
The company promises that you can have "unlimited" sessions, but this is a false claim because each counselor only makes available about one session per week, and then if you schedule them, they cancel on you (or just don't show up).
I don't normally write reviews, but this is serious. This company is taking advantage of people who need to talk to someone, and who need help. It's unusually cruel.
DON'T get caught in this trap like I was.
Bottom Line: No, I would not recommend this to a friend
14 people found it helpful
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Company Response from BetterHelp
Hi Elizabeth, thanks for your review. We're very sorry to hear about that. All counselors have different schedules, and we're sorry you weren't able to connect. If you need any further assistance, our Support Team can help you at contact@betterhelp.com.