Ernest S.
San Antonio, TXMember since July 2022

Reviews (1)


    • Jul 11, 2022
    • Verified Reviewer

    BetterHelp

    Therapists don’t show for appointments but BetterHelp still charges you anyway

    • Length of Use: Less than 3 months
    Overall Experience:

    BetterHelp and the therapists that utilize it are complete scam artists that have no interest in helping others, but would rather find creative ways to take their money while providing ZERO services. My therapist just didn’t show up to our appointment with no warning. Then late the next day finally responds with no real apology or explanation. Then you make BetterHelp aware of this, assuming that they would not approve of this behavior and provide a refund. But they refuse to provide a refund even though it is a FACT that my therapist just didn’t show up. So what am I being charged for?

    Pros and Cons:

    • No “pros” were specified in this review
    • Lying therapists that don’t show up for appointments
    • Not providing refunds for customers who were scammed by therapists
    • Not one employee with an ounce of compassion at this company
    • This service has ZERO redeemable qualities

    Bottom Line: No, I would not recommend this to a friend


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