I have used Dexcom for 4 years starting with the G5 and now the G6. I have never had a problem until recently when 4 sensors failed and 1 transmitter. Customer service has been beyond deplorable. The customer service representative spoke over me repeatedly noting that I was not changing the sensor correctly. Trust me when I tell you, as I did her, that I have done this successfully for years but just in case that wasn’t clear enough, I pointed out that to change a sensor you must follow the process on the app. The woman was so condescending and rude. I have been without blood glucose monitoring for 3 days and I will need to go back to finger sticks. Worst customer service I have ever experienced. I will be looking into other glucose monitoring systems. Customer service is so bad I will try a different system despite having had mostly good experiences with the Dexcom. I never want to speak to them again.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
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