I'm torn between giving more stars or less stars.
First, my two German Shepherds absolutely love the food. Secondly, I feel that I'm only teasing them with it, because I can't afford to give them more. Even as a topper to other high-quality food. With two Shepherds, you could only imagine how much they eat, and how much it costs to maintain a diet with Dr. Marty food. Too bad, because they love the food.
Also, sales rep was somewhat rude with insinuating I must not love my dogs enough if I'm not buying Dr. Marty's food. This happened when I was hesitant to buy at first, due to the extremely high cost.
They should cut the margins to sell more food. It's a shame to create something that could be so beneficial for your best friend and family member, but you can't afford it. Not everyone is Oprah Winfrey. Just a shame.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
29 people found it helpful
Link to this Review
Company Response from Dr. Marty Pets
Hello Daniel. My name is Kat, I am with Dr. Marty Pets. I would like to apologize on behalf of Dr. Marty Pets for your customer service experience. We hold our agents to high standards and we regret that you did not receive the service you deserve. We also strive to keep our formulas as affordable as possible while using only the highest quality of ingredients to ensure the best food for your pet. When price reductions are possible, we are happy to pass those savings along to our customers. We recommend signing up for our email newsletters and/or text club. You will be instantly notified of offers and discounts. I have escalated your review to our Customer Relations Team, so that an agent may provide you with personalized care. If you have any questions or concerns that you would like to discuss, please do not hesitate to email me at kat@drmartypets.com. I would be happy to assist you.