I had participated in in-person therapy in the past and was somewhat skeptical of a totally online platform, but BetterHelp was definitely there when I needed it, and there were long wait lists for in-person therapists near where I live. The website and app are also user-friendly!
I was matched with a counselor within about 24 hours of submitting my profile, but after my first video session was not feeling satisfied with the encounter. Honest feedback seems welcomed at BetterHelp and they responded very quickly and kindly with some possible solutions for extending subscription for a week free of charge since I didn't find my first session useful, and an offer to switch therapists.
I made a fantastic match with my new therapist! She has excellent credentials, an amazing manner, and is so responsive. If I write a message she responds by the next day with some meaningful insight or a question designed to make me think. Though I wish the sessions could be 45 minutes to an hour rather than 30 minutes, I do really appreciate the value of the written messages (totally different from a traditional therapist) because then you have support throughout the week.
It is only my second video session tomorrow, but so far the interactions have provided advice, compassion, and encouragement to stay positive!
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
