The first time I ordered Toppik the applicator was faulty (and still is) and they refunded me after I threatened to go to the ACCC. That was when they were trading under the name "Church and Dwight". I would not go back to them because of the shocking obtuse customer service and lies. This time, I tried Toppik.com.au and ordered some product (not the faulty stuff). Paid for but did not arrive. When I tried to contact Toppik.com.au, guess what, they are the same company, "Church and Dwight". The receptionist refused to assist claiming there was nobody there. If that's the case, then they should not be trading. But it was the same company trading under another name! This time there simply is NO CUSTOMER SERVICE AVAILABLE. Stay away from this product in Australia. Shame really, because the fibers can be quite effective. But the people who sell it are crap.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
