I was skeptical of the online/virtual concept initially. I have had poor outcomes in the past with in-person therapy, and low expectations that this would be any better, but I am more than happy.
BetterHelp did a phenomenal job of matching me with a therapist who could tune into my needs quickly and effectively.
The groupinars are very well done - good presenters, nice variety of topics. Tech is very solid. I wish I had time to attend more. There are many topics, some of which, while not critical to my issues, would be very interesting to round things out.
BetterHelp almost sounds too good to be true; it is far less costly than in-person local therapists, yet offers more resources. I have not found the virtual format to be too impersonal. I have used both my laptop and my phone for sessions and both have been quite satisfying.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend