Kayla K.
Ottawa, Ontario, CanadaMember since August 2021

Reviews (1)


    • Aug 12, 2021
    • Verified Reviewer

    BetterHelp

    Don’t hesitate, start healing now!

    • Length of Use: 3–6 months
    Overall Experience:

    Overall, once I was matched with my counselor, I have absolutely nothing but positive words about BetterHelp. For the first week or two, I couldn’t find a counselor who was willing to accommodate my scheduling needs. This was frustrating. However, the app was easy and quick with matching me to the next more accommodating counselors. I have been so happy with my current counselor and I have finally started to feel and see the “invisible” weight fall off my shoulders. I would recommend this counseling site/app to anyone who needs to talk to somebody. The trained professional I work with cares about has made me care about my own life again. Thanks BetterHelp.

    Pros and Cons:

    • Ease of messaging/communication
    • My counselor
    • Simple and chic design of app
    • Lack of flexibility with original counselors
    • Being charged despite not having the right counselor
    • Counselor declined to work with me, made my issues worse in that moment

    Bottom Line: Yes, I would recommend this to a friend


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