I recently noticed two charges on my credit card linked to HelloFresh. These were identical charges, not an additional charge for gourmet ingredients. This was also not a shadow payment like what you might see when prepaying at a gas station - no cancellation of payment or repayment. Straight up two payments for one week.
Contacted customer service two weeks ago and after 4 customer service representatives asking me the same questions and asking for the same info, I am still not any closer to getting my money back for one of those two payments. I don’t enjoy giving away nearly $170 to a company for nothing...
What should have been resolved quickly and easily, hasn’t been. And because of this, my frustration is growing every time they pass me off to someone else who won’t do anything.
I hate to say it, but this is pure theft/fraud. I am charged for literally nothing and can’t get my money back? I have also asked to have my account canceled. Let’s see if they allow that?
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
