I was willing to give a product a try, because it was a $39 deal. On the website, I was hit with upsell offers. That's annoying, but I stupidly took the $102 "deal" and managed to make it through to enter my credit card info. That should have been it. But when I hit "submit," I was presented with 4+ more upsell offer screens. With each screen, I had to scroll way down to say "no thanks" in order to continue (under threat that if I try to exit the screen, it may result in multiple charges to my credit card). By the time I hit the confirmed order screen, I'd lost trust in the company. I tried to cancel online, then sent an email. A few hours later, I received an email saying that it was too late to cancel, but of course I can pay shipping to return the product for a refund. With such a complex website designed to entrap consumers, I have a hard time believing they can't cancel orders before they ship. While not technically illegal, these people are unethical.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Beverly Hills MD
Hi Anne, I'm Sam from Beverly Hills MD. I am so sorry to hear about your frustrating experience. We offer multiple deals at checkout to ensure that our customers are receiving the best deals possible before they make their final decision. Of course, all of these options are completely optional. We strive to create high-end products that in turn, make our customers happy. We would never want our customers to have a negative experience while navigating our website or trying our products. Returning the bottles for a full refund is industry standard but I'd be more than happy to issue you a full refund without having to send any products back as a one-time courtesy. I'm so sorry for the confusion and I look forward to making this right. Please e-mail me at Sam@beverlyhillsmd.com so I can begin this process!