The backbone of BetterHelp are the therapists. The customer service is decent but not the best. In my experience, I was looking for a very specific type of therapist, with a particular background, and even while I scrolled the list that was available to me, almost all the therapists were not taking new clients despite being offered as options. I finally found a therapist who works well with me. And that’s been great. I only utilized the messaging service once when I was having a crisis and my therapist was immediately available which I deeply appreciate. But customer service takes a day or so to return messages, which is problematic if you have questions. So in essence, finding the right therapist was a bumpy process involving lots of time delays between customer service and I before they could confirm someone was available. But once you’re settled, it’s much smoother and pleasant between the therapist and you. I don’t know what it is like if you have issues with your therapist and then have to find a new one. I imagine that would be exhausting all over again.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
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