I pursued counseling at a dark time in my marriage. My husband was struggling with suicidal ideation due to extreme childhood trauma. As his wife, I went through immense stress during this time. Coupled with other mental health issues I had before this, I was struggling in day to day life. BetterHelp was a glimmer of light and remains a strength to me as I continue to navigate life's challenges.
My first counselor didn't respond within the first 72 hours. BetterHelp reached out to me during that time to check on my experience. I assume they notified her to contact me immediately, as she did within an hour of me filling out that survey. When she did respond I found her to be unhelpful. I switched counselors and they let me choose from a list. My second pairing was much better and I have been with that counselor for 10 months. BetterHelp's network added extra days onto my account for the time the first counselor didn't respond. And they are very good and checking in regularly to see how you are doing. Take the plunge, counseling will help. The staff is so helpful when there is a problem like the one I initially encountered.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend
