I believe this service is giving people who feel like therapy is inaccessible or not suitable a chance to see that it's not just for crazies, it's for any human who needs to be heard. Especially now, finding someone who will listen, relate, and respond, and not judge or condescend is so very crucial to the survival of so many. I personally know how therapy can change a person and, having lost friends, I know it could have made a difference.
Pros and Cons:
Bottom Line: Yes, I would recommend this to a friend