Suzanne R.
Suzanne R.
Owosso, MIMember since June 2020

Reviews (1)


    • Jun 21, 2020
    • Verified Reviewer

    Scentbird

    So so

    • Length of Use: 3–6 months
    Overall Experience:

    Long long time shipping.

    Scents are very very weak.

    Most scents I look for are not on the site.

    Customer service is good once you get an answer.

    Pros and Cons:

    • Trying new scents
    • Shipping
    • Weak scents

    Bottom Line: Yes, I would recommend this to a friend

    • Jun 24, 2020

      Company Response from

      Hi Suzanne, thank you for writing us a review and we're sorry to hear that you're not satisfied with our service. Because we ship in batches plus offer free shipping and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! We also do not alter the scents in any way. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. Authenticity is something that we take very seriously! If you have any questions or concerns, please email us at socialsupport@scentbird.com. We're happy to help :)


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