Reviews (1)

I have never tried online therapy before. However, the state of the world forced my hand. As did my issues. I was impressed that BetterHelp had a thorough list of questions it asked me in order to find a therapist that would work best for me. It assigned me an amazing therapist. I have been in therapy off and on for years. This was my first time in online therapy. I was shocked that the best therapist of my life was through online therapy, BetterHelp! My therapist helped me make strides from the very first session! In addition, the staff at BetterHelp has wonderful customer service. They followed up with me after I had began my sessions with my therapist, making sure it was a good fit. I didn't get an automated message. It was an actual person asking how things were going. I responded and got a very personalized response back. I have been impressed by BetterHelp every single step of the way.

My suggestions? Answer their intake questions very honestly. Be very upfront with the therapist they assign you so that you can determine quickly if you two are a great fit. Sometimes, just like with in-person therapy, the magic doesn't happen. If it doesn't happen for you, let them know and they will find you a new therapist. Personally? I'm not sure I'll ever go back to conventional therapy again. I love my online therapist too much. She has helped me so much. And the customer service from BetterHelp has exceeded my expectations.