It's easier for busy people to communicate and get the help they need. It's easy to make excuses not to go to an office appointment, but not to be on your phone or computer. The shared journal entries are a great feature so you don't forget things to mention and your counselor has an idea of what's going on leading up to your session.
Great business model and a wonderful way to help others!
Bottom Line: Yes, I would recommend this to a friend