I’m very concerned about this whole process now. I’m on my third week on my aligners. My first box came in December but they didn’t fit properly and cut all my mouth open. Customer Service persuaded me several times to trim them down and keep trying but eventually, I stood firm and made an appointment under a new email with the 3d clinic (since no one had offered me that yet). I went to see them and took my ill-fitting aligners and got a scan and they ordered me new ones. The replacement set took 6 weeks to arrive. Very disappointing.
I’ve noticed the first few aligners were nicely trimmed down but the rest are not and have quite a few rough edges. So that’s going to take some fiddling with to remove so that I don’t make my tongue and mouth sore.
I also want to point out that at NO POINT has anyone asked me if I have seen a dentist or anything. Thankfully I have and do see a regular dentist but I didn’t tell him about SmileDirect as I hadn’t planned to when I last saw him. I’m concerned he’s not going to be happy that I haven’t been to a proper orthodontist. Since I’ve seen the report on NBC. The SmileDirect spokeswoman didn’t fill me with confidence whatsoever. In fact, she was positively shifty and had no people skills.
I’ve had my new set less than 30 days. I’m tempted to request a refund!
Bottom Line: No, I would not recommend this to a friend
Company Response from Smile Direct Club
Hi Louise, thank you for taking the time to leave us with this review. We are concerned to hear about this as we take pride in the care and assistance we provide to all club members. In order for us to better assist, I will be reaching out via private messenger. Best, Jeffrey.