Reviews (1)

One day, I stumbled upon a Groupon for a set amount off of the Smile impression kit sent to you. The Groupon seemed like a good deal and the company, in May of 2017, was fairly new so I couldn’t see any negative reviews of it. I was excited and happily purchased! As someone who had braces and didn’t keep up with the retainer, I was excited to straighten my teeth for a lot less than an orthodontist would charge me.

Around July 4, 2017, while on vacation, I received my Smile Plan and didn’t have a chance to approve it before I was told the aligners were "cooking" and then on the way. Based on the Smile plan I was sent, I would have approved it. On July 27th, I received my box. I excitedly put them in and began my journey. By December 2017, I knew something was right but my repeated request for mid-course corrections was denied. I tried multiple times.

Ultimately, I finished my plan as I was told I had to do first. As I told them, something wasn’t right. They agreed and said we could do refinements. Fine. Smile kit sent to me again and my new Smile plan looked identical to my first one, which was odd as my teeth had tracked differently. The refinements arrived and they didn’t feel right. I reached out and was immediately told it was normal. Then the excruciating headaches every single day began. My bite starting feeling horrible. I reached out, again, and was told they agreed - something was not right. I was sent yet another impression kit and then 6 weeks later, new refinements. These didn’t even look like my teeth.

After being in touch with clinical care coordinators, they agreed this wasn’t going to work but only offered me a tiny discount which left me with a $400 balance. That would be the last time SmileDirect ever reached out to me aside from an email one time, stating they would be sending me to a debt collector. I went to an actual orthodontist who was able to compare my pre x-rays from my dentist to mine now...I had developed a crossbite now and other issues.

$4800 later, I had 9 months of traditional braces with rubber bands for 12 weeks and I now have a fixed bite and beautiful smile. I really wish SmileDirect had worked for me but it simply didn’t and created a lot of issues.