This company is awful. I sent my box back the day after I received it in the mail. These aligners are junk. Correspondence with the company is horrible. You get passed from one rep to the next, and they all say to wait "3-5 business days." That’s their response for everything. It’s unsafe, and mass-produced. They don’t care about your health, just your money. They "made me smile" when I finally got my refund after a month of calling every single day. DO NOT USE SDC.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Hi Lauren, thank you for taking the time to leave us with this feedback. We are concerned to hear about this as we take pride in the care and assistance we provide to all club members with any questions or concerns they are having. In order for us to better assist, I will be reaching out via HighYa private messenger. Best, SmileDirectClub.