I have been waiting for my aligners for almost 2.5 months already. SmileDirect is charging me for the services that they are not providing. I was promised to be contacted by the account manager rep but it never happened and I keep calling SmileDirect company and just being given empty promises. My account was supposed to be put on hold and no further charges were supposed to be taken out until the issue is resolved. Instead, somebody from SmileDirect has released the hold with the Finance Department within a week from the initial communication without contacting me and informing me about my account and policies with the returns and further steps. This company cannot provide the services promised due to the high demand of the customers. Because of that my teeth were never straightened within the 6 months initially assigned plan; my upper jaw evened out but my bottom teeth stayed crooked. I have been waiting for 3 months for the 2nd set of custom build aligners. My teeth shifted already again and I am not going for re-evaluation again since only God knows how many more months I will have to wait for the aligners to be made.
Their services SUCK!
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
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Company Response from Smile Direct Club
Hello Lana, thank you for sharing this feedback. We are disappointed to hear this as we want every club member to receive their package in a timely manner. I will be following up via private message for further assistance. Best, Valerie.