Reviews (1)

If you have a purely cosmetic thing you would like to fix about your teeth, maybe this will work for you. Pay close attention to how they always refer to your teeth as your "smile" and talk about your "new smile," because that is secretly all they can fix, meaning in my experience, they will not do anything with your back teeth.

I was very clear in my in-person consultation that my main concern with my teeth was my crossbite on my BACK teeth, because it was causing pain and sensitivity on a few of my back teeth. I told this to the consultant and also wrote it in my assessment that it was my main problem I needed fixed. I then paid my $2000, with the understanding that it would be refunded if I was not approved for aligners based on my needs. But as you can see in my "smile plan," I was approved even though my needs were not met. The back teeth do not even move in the treatment plan, and also it looks like I would end up with an ugly open bite, seen in the 4th picture. I think it's pretty obvious that based on what I said in my appointment, I would be unhappy with this.

It took a lot of back and forth, with multiple emails (the last of which I never got a response to) and multiple phone calls to finally get a refund. SmileDirectClub clearly cares a lot about appearing to have great service (because they are always asking things like "how can I make you smile today?" etc.), but when I actually had a problem, their dental team told me "it looks like we have done a great job with your new smile" and did not offer any way of making the situation better or refunding my money. I understand that these type of aligners have their limits, but SmileDirectClub should not have approved me when they could not fix my teeth in the way I needed, and the Smile Shop employees should be more aware of those limits.

I am putting two stars instead of one, because I did eventually get my refund processed (although it will probably take the full 10 business days they quoted me), but be warned.