Save your money and yourself the headache. First off, their customer service team is a joke. They have no idea what is going on or how to solve the problem. I paid for everything upfront and things went downhill from there. I had to constantly fight with the dental team and customer service to get the results they promised me. Not to mention the shipping takes forever. I had a set of aligners that had to get fixed 3 times because they didn't fit my teeth, delayed each time. One set the order got completely canceled and no one told me! I had to call to see what was taking so long and that's how I was told my order was canceled. After I finally finished the program. I have had the worst time getting a set of retainers that fit. At this point, I finished my plan 6 months ago and still have no retainers! Every time I call about seeing when they will ship nobody seems to know. Please don't waste your money on this horrible company.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Smile Direct Club
Hello Rose, we are very concerned to hear this and would love to help out. I will be following up via private message. Best, Valerie.