I am very upset and disappointed. I am never late with my payments but still paying for something that I don’t have. I finished my 6 months treatment which was not satisfying since only the upper teeth straightened and the bottom did not. I was set for another 3 months' treatment. I have been waiting for new aligners for over 2 months already. According to the customer service reps, the aligners are ready but there’s nobody available to ship them to me. Yeah, it’s been over 2 months and my teeth moved because old aligners cracked already. How can I expect the new aligners fit if my teeth moved? It sucks that the company gets too many customers and cannot keep up with the supply. They get your money and you but cannot provide you with the product. I want my money back. That’s ridiculous! I will be leaving more negative reviews on other sources because nobody even can tell me what's going, only asking me to wait. Wait? For how many more years?
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Hi Lana, thank you for taking the time to leave us with this feedback. We are concerned to hear about this as we want to help all club members achieve their predicted results. We did recently experience delay in shipping but are working to catch up. In order to better assist, I will be reaching out via HighYa direct messenger. Best, Jeffrey.