Reviews (1)

I'd heard about BH from YouTube, as did a lot of people. I was skeptical at first as I'd never heard of online counseling. However, I was going through a very dark time and losing my health insurance made me give it a try. My counselor was the second therapist I was matched with after the other one didn't fit. We clicked right away and I've had her for a year now. She's the best therapist I've had in years. I feel like I'm talking to a close friend and not just a therapist. She remembers what we talked about and often asks questions about previous messages/video chats to follow up on. She makes sure she understands what I'm talking about and is very empathetic. She is also incredibly flexible and generous when scheduling sessions.

A setback is that BH doesn't have an official validation process for their therapists. Because of this, it's very important for customers to take the initiative and research their therapists right off the bat. I looked up my therapist's information on LinkedIn and verified she was certified and experienced before I scheduled my first meeting. Everyone should do this. BH gives the option to switch therapists at any time, so you can 'shop around' until you find the right match and ensure they're legit.

Online counseling is still very new and still has some bugs to work out. However, for people like me who can't drive/don't have insurance, it's worth giving it a chance as it's very affordable and easy to use. No need for doctor's referrals or fighting with insurance companies.