Reviews (1)

I saw an ad on TV for Carvana and became intrigued by the idea of a car vending machine (pretty cool). I got the app and browsed a couple times until I found the perfect car. I was easily able to use the app to fill out the paperwork and upload the necessary documents. I did have to call the customer advocates a few times but they were quick to answer and helped right away. Finally, the car was scheduled to be delivered on Tuesday. On Tuesday (right at the time of delivery), I got a call from another customer advocate informing me the delivery would have to be rescheduled because the "check engine" light came on. Of course I’m upset and I’m starting to doubt purchasing the car. I figured I could have my mechanic look at it and, if anything, I can just return it. On Friday, the car was finally delivered. Between Tuesday and Friday, I got in contact with the customer advocate delivering the car to find out what the issue was. I was informed on the day of the delivery the car just needed an oil change. Apparently, there was a mix-up between the "check engine" light and the "maintenance" light. Nevertheless, the paperwork was easy to sign during the delivery. I did have my mechanic take a look at it and he could see nothing wrong with the car. As for the registration process, there was an issue with a section being filled out on the insurance forms (change in state forms). The issue was easy to resolve and the customer advocates were easy to work with. I got my registration the day after delivery (Saturday, wow). Overall, I would recommend Carvana to anybody who is interested or curious. Do expect some hiccups along the way but the advocates make it easier. I love my car and the process was worth it ultimately.