Reviews (1)

I bought a car from Carvana in 2018. The process was easy and everything was good. I had 2 cancer scares during this time and my grandmother was murdered there shortly after so handling the tagging process was not at the top of my priority list. Cut to October 2019. I get a letter from Carvana stating they are going to repossess my car. I called them to see if there was something I could do. I'm currently on disability and don't drive it and can't afford to tag it. They told me there was nothing I could do and they were going to repossess the car anyway. During this time I'm not getting a paycheck and figured I had some time to figure it out. The car payments are up to date and the car is fully insured. They took the car last night. I called the police to report it stolen and called Carvana to inquire as to how they can take a car without notifying local authorities and how this was legal as my contract states nothing of the sort. They state that it's Kansas law, which I looked up and there isn't a law that states they can repo a car that's being paid for. They also lied to the police and said that I was issued an extension when on both calls that I have recorded they told me that if I got the car tagged they were going to repossess it anyway. I'm currently in a mental health crisis which I explained to them also and it seems I have no recourse at this time.

I've looked them up on BBB and it seems they are having issues all over the country with not getting new buyers their titles on time if at all. I think this needs to be known that way people will steer clear of the "easy car buying process" and not get taken as Carvana owns the finance company so they are letting people pay and coming up with garbage excuses to repossess cars that are being paid for. Not to mention the car was thousands over Bluebook.