The "we'll buy your car" end of their operation needs work. A lot of work. Though it would be impossible to ask every question regarding the vehicle you have to sell, the key-points need to be made CLEAR from the beginning. You enter your vehicle's information. You get an "appraisal" and "offer". You upload copies of your title and driver's license, only to receive a phone call asking one VERY important question (a key factor in the deal) which is never seen during the process you've already gone through. It wastes the consumer's time, folks. Furthermore, you are expected to REPAIR any red-flag issue in order to proceed with the pittance they offer in the first place, which in this case was triple the amount offered. Absurd. I feel for those who have to make that phone call. I'm sure many are nowhere near as polite as I was when speaking with the representative this morning. I now fully understand why the reviews are mixed with Carvana.
Bottom Line: No, I would not recommend this to a friend
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Company Response from Carvana
Thank you for taking the time to share your feedback with us. Carvana wants to ensure that every customer has a smooth and stress-free car selling experience. We are truly sorry for any roadblocks you encountered through our selling process. It is imperative that we set proper expectations with our customers. Additionally, we do require that we can safely perform a test drive on any vehicle that we purchase. We would love the opportunity to discuss any concerns that you have with our process, though we are having a difficult time locating your account in our system. Please contact us at your soonest convenience.