A couple of days ago I tried calling to cancel my subscription but no one picked up, nor did I get a call back. Therefore I submitted an email asking to cancel my account and a refund. They told me they can’t do a refund because the contacts have already been shipped. It is not my fault that you guys don’t know how to pick up the phone. Your contacts don’t work for me plus they irritate my eyes and I would like to request a refund. This is very bad customer service and attentiveness.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Hubble Contacts
Hi Diana,
Thank you for taking the time to leave this review. I'm sorry to hear that you've had some issues with canceling your subscription and with getting your order refunded. We appreciate the feedback and have had a chance to look into your conversations with our team, in which they provided you with all of the necessary information regarding your subscription. If there's anything we can do to make your Hubble experience even better, just email help@hubblecontacts.com with the subject line "ATTN: Highya" and my team will get back to you ASAP.
Best,
Sophia