Reviews (1)

Well...I was so excited to get my aligners - a little over a year ago, but then things went down hill. I wore my aligners for about 7 months - got my retainers. Teeth weren’t exactly aligned, so I had another scan and 2 more months of new aligners. While I was wearing those, I put in my order for the next set of retainers which took more than 8 weeks to get to me and I wasn’t happy (I mean, they were exactly the same as the last set of aligners so it NEVER should have taken them so long). By the time I received them, SmileDirect had put 2 free sets of retainers in my file.

So here we are months later and my teeth have been shifting so on August 5th I went for another scan which was approved. Over a week later, I received an email saying it wasn’t done properly and I needed another scan. So on August 22nd (yes, 17 days later), I went for another scan. After the scan, they wanted to know why I had come in (seriously?). So my dashboard says it will be 4-5 weeks to get my next 2 months of aligners, yet it’s now October 9th. Yesterday I called, and after difficulty with my representative, I spoke with a manager because the phone system says they are being prepped for shipment. In the meantime, I’m wearing old retainers that are loose. So, I got an email today telling me they will try (because of the number of orders) to ship them before the end of October - WHAT THE HECK? Oh yeah, but they’re going to give me 2 free sets of retainers...obviously they are incapable of meeting demand and I understand that new customers bring in the money, but as an existing customer - they really don’t care!