Went for a consultation and was informed several times that I could cancel within 3 days. My mum canceled after 2 days and yet the charge still went through and they proceeded to send us the aligners. Despite my mum calling several times, they have deflected her calls and when she finally got through was informed that it was her fault! She was also misinformed of the steps needed to send the aligners back and receive a refund. We still have the package with us. I am outraged due to the lack of communication and professionalism.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Smile Direct Club
Thank you for leaving us a review, Katherine. We always want the payment process to be as transparent as possible, so we're disappointed to hear this. Our returns process is available on our website at https://smiledirectclub.com.au/en-au/returns/. I would love to help make this right, so I'm sending you a message to get some additional info from you. Best, Madison.