I received my kit and like all new patients, I was really excited. Read the directions, shaved down the braces, and placed them in. Within 2 days I had ulcers in my mouth, and could barely eat and talk due to the extreme pain. Returned the package back. Was told the accounts management department would call me in 3-5 business days. Never got a call. Returned the braces and they were received, was told it would take 7 days to review the return. The problem is that no one called, no one bothered to email. There was no patient concern from the company. AND, no promise to not charge my card. This company is a joke.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Smile Direct Club
We appreciate you taking the time to leave us a review, Jayla. Customers are eligible for a full refund for returning their aligners within the first 30 days of receiving them. Once received, it can take 7-10 business days for our returns team to process this. We would love to help with this, so I'm sending you a private message to get some additional information from you. Best, Madison.