Reviews (1)

This company is the perfect example of the sayings "You get what you pay for" and "If it seems too good to be true, that's probably because it is." I will admit that a year ago, when I first started my treatment, I was very impressed with the process, customer service, and speed that I received my aligners. But, since then, it has been one disappointment after another. My original treatment was supposed to take 5 months. I have had braces before so my teeth didn't have far to move. At the end of the 5 months, my teeth were still not right, so I had to send more molds in. I should have realized that there was a reason that the 5-month estimate they gave me was so much less than the one I received when I inquired about using Invisalign! It's now a year later and I'm still in treatment, waiting for another 2 months of retainers after even the second set that I received did not fully align my teeth. This by itself would not be a huge deal...I still paid less than half of what I would have if I had gone with Invisalign. But the customer service now is just absolutely horrendous. I made my order for new aligners 8 weeks ago and I still haven't received it. It is only supposed to take 3-4 weeks. I continue to get the runaround from customer service. First, they made some excuses about verifying my new shipping address...Which by the way, I had already done twice. Now they are saying that they are behind in their manufacturing schedule and it's going to take two more weeks to get my aligners. So basically they haven't even made them yet. Nobody has reached out to me to let me know any of this. I had to keep emailing and calling to find this out. I'm super disappointed in the company as a whole. I thought they were better than this. Just save yourself the headache and go somewhere else. Even if you pay more, at least you won't be given bad expectations and excuses.