Everything was perfect until running into an issue. Ended up with a cracked aligner and when I contacted them (8/16) I was told that the replacement would be delivered in 10-14 business days. Since then I have contacted them multiple times to only here excuse after excuse. 9/9 was told there was a delay because they had to verify which ones needed to be replaced so they had the order being placed at 8/20 due to this whereas nobody reached out to me or asked me to verify when I called on the 16th, was a day I switched so figured it was pretty freaking obvious since I said it was the ones I was just switched to. 9/23 I called again and apparently they managed to lose my order.
CR Cust Service Team Cptn told me he would give me an update on the status of my order within the week. I told him I would be posting negative reviews on any outlet possible if he did not. I actually can deliver on what I tell people. At this point, the aligners I have been still using since August 9th seem to be getting flimsy and starting to crack themselves. I have lost all faith in this company.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Smile Direct Club
Hey Aaron. We appreciate you leaving us this review. We are concerned to see this, as we take great pride in the care that our team provides to customers. We will be sending you a private message so we can speak further. Best, Thom.