SmileDirect's poor customer service led to a 15-year-old boy not getting his 30-month scan that was booked weeks before last Friday. I spoke with 2 SmileDirect customer service reps and explained to them that my 15-year-old son would be going to his scan alone. I had to work due to an audit going on. I was told by SmileDirect customer service (twice) that it would not be a problem and they would contact the tech on the bus to take care of it.
My son showed up for his appointment only to be told he needed a parent there to sign a form. I am a single Dad of 15-year-old twins. When SmileDirect assured me everything was taken care of twice I thought what a great company.
They filled my email daily for 2 weeks about the appointment but never mentioned I needed to be there to sign a form that allowed SmileDirect to take pictures of my son's teeth.
Due to there poor customer service, he has no braces and needs them.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Smile Direct Club
Thanks for leaving us a review, Brian. We're disappointed to hear about the inconsistent information you've received and would like to look into it. I'm sending you a private message to get some more information from you. Best, Madison.