I submitted via their online menu a request to see if my insurance would cover the aligners. I received an email back in regards that they needed more information and to send a copy of my insurance card to an email address. I did so. I then get a response back saying that I needed to fill out the form. Which I had already done. So I email them back stating I had already done this and was asked to provide more information. I then get an email back again stating that if they asked for more information to send that along. I responded with I already did that. I then get another one asking me again for the information I already sent twice. I respond that I am not sending this a third time and that they had lost me as a customer. I get again another response telling me if I don’t buy the impression kit I won’t get any liners. This has NOTHING to do with an impression kit. The company can’t even do something as simple as follow their own directions and they expect that I’m going to trust them with my teeth. Nope. You definitely get what you pay for. Stick with Invisalign.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Smile Direct Club
Hi Sherri, we appreciate you taking the time to leave us a review. We always want to provide quick solutions and address any concerns as efficiently as possible, so this isn't in line with what we expect. I'm reaching out to you via private message to see how we can help. Best, Madison.